Guest Experience Expert – Flexible Hours Front Desk

My NRMA; Yamba; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible hours

Staff discounts

Rewards membership

Referral program up to $2,000

Job summary

Blue Dolphin Resort, part of NRMA Parks & Resorts, is seeking a friendly Guest Service Agent (Front Office) to greet guests, handle bookings, and ensure a smooth check-in and check-out experience on a casual roster.

You’ll work 8am–6pm shifts, including weekends and public holidays, in a vibrant coastal setting. The role offers flexible hours, staff discounts, and opportunities to grow within the NRMA group.

Qualifications

• Experience in frontline customer service and guest interactions.
• Ability to handle check-in/out tasks with hospitality focus.
• Strong communication and teamwork in a fast-paced environment.

Responsibilities

• Manage reception tasks including bookings, invoicing, and guest check-in/out.
• Respond to phone and email enquiries with warmth and efficiency.
• Coordinate with other departments to ensure room readiness and guest satisfaction.

Skills

Customer service

Guest relations

Team player

Problem solving

Computer literacy

Booking systems

Tools

Booking software

Job description

Blue Dolphin Resort, part of NRMA Parks & Resorts, is seeking a friendly Guest Service Agent (Front Office) to greet guests, handle bookings, and ensure a smooth check-in and check-out experience on a casual roster.

You’ll work 8am–6pm shifts, including weekends and public holidays, in a vibrant coastal setting. The role offers flexible hours, staff discounts, and opportunities to grow within the NRMA group.