Front Office Leader: 5-Week Leave & Memorable Stays

The NRMA; Yamba; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual and recreation leave

Travel discounts on NRMA holidays and

NRMA Rewards membership with roadside

Discounts on NRMA insurance products

Relocation or career progression

Job summary

NRMA Parks & Resorts, located at Blue Dolphin Resort in Yamba, NSW, seeks a Front Office Manager to lead the team delivering exceptional guest experiences from check‑in to check‑out. This full‑time role reports to the General Manager and forms part of the resort’s leadership team.

The Front Office operates seven days a week with seasonal hour variations. You’ll manage rostering, training and performance, collaborate across departments, and drive service excellence to ensure memorable stays for

Qualifications

• Leadership experience in Front Office, Guest Services, Hospitality or Tourism.
• Strong people leadership and coaching abilities.
• Excellent organisation, communication and problem‑solving skills.

Responsibilities

• Lead and coach a high‑performing Front Office team.
• Oversee reception, guest services and reservations daily operations.
• Create outstanding guest experiences and handle escalation of guest enquiries.

Skills

Leadership

People management

Organisation

Communication

Problem solving

Front Office experience

Flexibility

Tools

RMS

NewBook

Job description

NRMA Parks & Resorts, located at Blue Dolphin Resort in Yamba, NSW, seeks a Front Office Manager to lead the team delivering exceptional guest experiences from check‑in to check‑out. This full‑time role reports to the General Manager and forms part of the resort’s leadership team.

The Front Office operates seven days a week with seasonal hour variations. You’ll manage rostering, training and performance, collaborate across departments, and drive service excellence to ensure memorable stays for