Guest Experience Expert

22330171; Sydney; On-site; AUD 32,000 - 52,000; Part time

Benefits offered by this job

Hotel training programs

Hotel room discounts for you

Discounts on food & beverage

Employee Assistance Program

Wellbeing programs

Job summary

Pier One Sydney Harbour, part of Marriott International, invites applications for a Guest Experience Expert to join our front office team. You will handle check-ins, reservations, inquiries, and ensure smooth day-to-day operations while delivering warm, professional hospitality.

With OPERA PMS experience and strong customer service, you will build guest relationships, upsell, and promote our venues. This part-time role offers Marriott's training opportunities and employee benefits.

Qualifications

• Experience with OPERA property management system or similar.
• At least 2 years experience preferably within a high volume environment.
• Opera experience preferred but not required.
• Outstanding relationship building skills.
• Excellent customer service experience.
• Confidence and skills to up sell and promote our venues.

Responsibilities

• Anticipate guests' service needs and tailor service accordingly.
• Resolve issues to ensure a positive guest experience.
• Manage front office operations including check-ins/outs and reservations.
• Handle complaints and negotiate to resolve conflicts.
• Build relationships with guests and enable future bookings.
• Drive loyalty through loyalty programs and guest experiences.

Skills

OPERA PMS

Front desk experience

Customer service

Upselling

Relationship building

Hospitality passion

Tools

OPERA

Job description

Additional Information
Job Number26127682
Job CategoryRooms & Guest Services Operations
Location11 Hickson Road, Walsh Bay, Sydney New S 2000, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

GUEST EXPERIENCE EXPERT

Explore an exciting new career path with Marriott International at Pier One Sydney Harbour. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Guest Experience Expert to join our dedicated team at Pier One Sydney Harbour

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Role Overview:

As the Guest Experience Expert, youwill be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

Key Responsibilities:

• You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations.

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

• Drive loyalty through our loyalty programs and guest experiences

About You:

• Experience with OPERA property management system or similar

• Have at least 2 year experience preferably within a high volume environment

• Opera experience preferred however not required

• Outstanding relationship building skills

• Excellent customer service experience

• Confidence and skills to up sell and promote our venues

• Passion for the Hospitality Industry

• Learn, think and grow and continue to evolve in your role

Benefits

• The best hotel training opportunities and internationally recognized training programs by Marriott International

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

Join us at Pier One Sydney Harbour and be part of our dedication to excellence in service.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.