Guest Experience Concierge - Front Desk (Casual)

Extended Stay Australasia; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Full on-the-job training

Uniform and equipment as needed

Growth opportunities

Job summary

MainStay Suites Abbotsford in Abbotsford, Victoria, is seeking a Front Office Receptionist to warmly welcome Residents and manage daily front desk duties in a casual role. This property features 93 residences with studio to three-bedroom layouts and a strong focus on guest experiences.

Ideal candidates will have hotel front desk exposure, strong communication, and proficiency in MS Office and hotel management software.

Qualifications

• Previous experience in a hotel front desk or reception role
• Effective communication and people skills
• Proficiency in MS Office and hotel management software
• Ability to multitask and thrive in a dynamic environment
• Reliable, willing to work weekends and public holidays as required

Responsibilities

• Greet and assist Residents in a friendly and professional manner
• Handle check-ins, check-outs, and reservations with precision and efficiency
• Manage phone calls, inquiries, and correspondence to ensure top-tier communication standards
• Coordinate with other departments to ensure seamless guest services

Skills

Customer service

Communication

Multitasking

Tools

MS Office

Hotel management software

Job description

Casual Temporary Individual Contributor

Posted 08 Oct 2026

Description

Join our Team!

Front Office Receptionist - Casual Role

MainStay Suites Abbotsford

Are you customer service-oriented with a passion for creating exceptional guest experiences?

MainStay Suites Abbotsford is seeking a talented Front Office Receptionist to be the welcoming face of our brand.

Located at the Eastern end of Victoria Street in Abbotsford, MainStay Suites Abbotsford features 93 residences, comprising serviced apartments with studio, one, two-bedroom and three-bedroom layouts, the majority enjoying private balconies.

Our extended stay government and corporate travellers keep us busy! This casual role is ideal for a hospitality/hotel professional or office administrator. Join us in creating memorable experiences for our guests (or ‘Residents’ as we call them) while gaining valuable accommodation industry experience and the potential for future growth within our organisation.

Key Responsibilities:

• Greet and assist Residents in a friendly and professional manner;
• Handle check-ins, check-outs, and reservations with precision and efficiency;
• Manage phone calls, inquiries, and correspondence to ensure top-tier communication standards;
• Coordinate with other departments to ensure seamless guest services.

Ideal experience you bring:

• Previous experience in a hotel front desk or reception role
• Effective communication and people skills
• Proficiency in MS Office and hotel management software
• Ability to multitask and thrive in a dynamic environment.
• Reliable, willing to work weekends and public holidays as required

What We Offer:

· A supportive and collaborative work environment

· Opportunities for growth and career advancement within our organisation

· Full on-the-job training

· Uniform and equipment as needed.

If you are ready to be a part of our dedicated team and contribute to our commitment to excellence, we invite you to apply for the position at MainStay Suites Abbotsford today!