Guest Experience Concierge

G'day Group; Nagambie; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Discounts with G'day Rewards Partners

Service recognition awards

Employee Assistance Program

Job summary

G'day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, bookings, and general admin while delivering outstanding guest service and information about local attractions.

The role requires hospitality front office experience, strong communication, cash handling, and proficient computer skills (RMS or similar). Weekend/evening availability and a valid driver’s licence are essential.

Qualifications

• Front Office experience within hospitality is required.
• Strong guest service mindset and communication._
• Proficient computer skills including RMS or comparable booking system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic, positive attitude; flexible with hours including weekends and holidays.
• Current driver’s licence is essential.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use the park booking system to manage reservations and accounts.
• Coordinate with Housekeeping on accommodation readiness.
• Provide guests with information about the property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organizational skills

Positive attitude

Weekend/evenings availability

Driver's licence

Tools

RMS / Reservation Booking System

Job description

G'day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, bookings, and general admin while delivering outstanding guest service and information about local attractions.

The role requires hospitality front office experience, strong communication, cash handling, and proficient computer skills (RMS or similar). Weekend/evening availability and a valid driver’s licence are essential.