Guest Experience & Community Partnerships Lead

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust; Victoria; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Glen and Oakleigh Central are seeking a dynamic Guest Experience Leader to oversee the guest services and customer journey across both centres. You will lead the Guest Experience team, drive community engagement, and strengthen relationships with customers, retailers and local stakeholders.

Working with centre leadership, you will develop and implement customer service strategies, monitor performance, and ensure a consistently high standard of service aligned with Vicinity's brand promise.

Responsibilities

• Lead and manage the customer service team, ensuring high performance and professional development.
• Develop and implement customer service strategies aligned with Vicinity brand promise.
• Identify opportunities to enhance the customer journey and improve service delivery.

Job description

The Glen and Oakleigh Central are seeking a dynamic Guest Experience Leader to oversee the guest services and customer journey across both centres. You will lead the Guest Experience team, drive community engagement, and strengthen relationships with customers, retailers and local stakeholders.

Working with centre leadership, you will develop and implement customer service strategies, monitor performance, and ensure a consistently high standard of service aligned with Vicinity's brand promise.