Guest Experience Architect

Westin Hotels & Resorts; Melbourne; Sur place; AUD 48 000 - 65 000; Plein temps

Résumé du poste

Westin Hotels & Resorts in Melbourne is seeking a Guest Experience Expert to guide guests through their stay, elevate the experience, and respond to requests with a proactive service mindset.

This non-management, full-time position emphasizes guest satisfaction, adherence to brand policies, and professional appearance. The role involves standing and moving about for extended periods and handling tasks that support seamless guest experiences.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsabilités

• Guest Experience Experts deliver a wide range of services guiding guests through their stay.
• They process operational needs, address guest requests, and complete reports.
• They share highlights of the local area with guests.
• Role requires standing, walking, and light lifting, with professional appearance and communications.

Formation

High school diploma or GED

Description du poste

Westin Hotels & Resorts in Melbourne is seeking a Guest Experience Expert to guide guests through their stay, elevate the experience, and respond to requests with a proactive service mindset.

This non-management, full-time position emphasizes guest satisfaction, adherence to brand policies, and professional appearance. The role involves standing and moving about for extended periods and handling tasks that support seamless guest experiences.