Guest Service Agent

Westin Hotels & Resorts; Perth; On-site; AUD 42,000 - 60,000; Full time

Job summary

Westin Hotels & Resorts in Perth is seeking Guest Experience Experts to welcome guests, facilitate smooth check-in/check-out, and deliver memorable service throughout each stay. You will help guests with requests, guide them to local highlights, complete daily reports, and uphold safety, confidentiality, and brand standards while staying active on your feet.

Join a global hospitality brand committed to guest well-being and consistent service, with opportunities to grow within our non-management

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Assist guests with check-in/check-out and requests.
• Provide information about local area and hotel services to guests.
• Complete daily reports and follow hotel policies and procedures.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26136152

Job Category

Rooms & Guest Services Operations

Location

480 Hay Street, Perth Weste 6000, Australia VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Equal Opportunity Employer Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.