Guest Experience All-Rounder - Front Desk & F&B (Part-Time)

Accorhotel; Sydney; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dining discount

Hotel stays discount

Movie tickets

Seasonal perks

Career growth

Paid parental leave

Resumo da oferta

EVT is seeking a Front Office Manager to lead daily Front Office operations, ensuring an exceptional guest experience in a fast-paced hotel setting. You will manage staff, uphold service standards, and drive revenue through effective occupancy and yield strategies.

The role emphasizes people leadership, budgeting, and cross-department coordination, with a focus on delivering inconsistency-free service and a strong guest-centric culture. 12-month maternity leave contract starting early October.

Qualificações

• Experience leading Front Office teams in fast-paced hotel environments.
• Strong people management and coaching skills.
• Knowledge of occupancy/yield management and upselling techniques.

Responsabilidades

• Lead daily Front Office operations to ensure seamless guest experiences.
• Oversee operations in absence of Hotel/General Manager.
• Coach team on service values and ensure consistent guest service.
• Coordinate staffing across departments to meet operational and financial targets.
• Maintain high lobby visibility during VIP and group arrivals.

Conhecimentos

Front Office management

Leadership

Budget control

Staff development

RSA certification

Shift planning

Descrição da oferta de emprego

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there'sno limits on where your career could take you.

Key Responsibilities

As a Front Office Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in a busy and fast-paced hotel, has great people management skills and can deliver a great guest experience.

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Financial & Operational Excellence:

• Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
• Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
• Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.

People & Culture:

• Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
• Promote a positive team environment through regular communication, structured training, and recognition of achievements.
• Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

What You'll Bring

• 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
• Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
• Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
• Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
• Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
• Flexibility to work across AM and PM shifts and occasionally on weekends.

This is a 12 month maternity leave contract starting at the beginning of October.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds.