Guest Experience Agent – Warm Welcome & Memorable Stays

PULLMAN; Cairns Regional; Sur place; AUD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Access to global accommodation and F&B

LearnYourWay training platform

Recognition of service anniversaries &

Résumé du poste

Pullman Cairns International, a luxury Accor property, seeks a Guest Service Agent to deliver warm, personalised service from arrival to departure. You will manage check-ins/outs, handle guest inquiries with confidence, and collaborate across departments to ensure seamless experiences for guests from around the world.

The role requires strong communication, a calm, problem-solving approach in a fast-paced environment, and a team-focused attitude.

Qualifications

• A warm, friendly and professional approach with a genuine passion for guest service.
• Strong communication and interpersonal skills.
• Ability to remain calm, organised and solutions-focused in a fast-paced environment.
• Positive attitude and willingness to work collaboratively as part of a team.
• Confidence using technology and hotel systems, Opera Cloud experience highly regarded.
• Flexibility to work a rotating roster, including weekends, public holidays and overnight shifts.

Responsabilités

• Welcoming guests with warmth and providing personalised service from arrival through to departure.
• Managing check-ins, check-outs and guest enquiries with professionalism and confidence.
• Anticipating guest needs and creating memorable experiences through thoughtful service.
• Responding to guest requests and resolving concerns in a timely and positive manner.
• Providing information about hotel facilities, local attractions and services.
• Working collaboratively with Front Office and other departments to ensure seamless guest experiences.
• Maintaining accurate guest information and following hotel procedures and brand standards.

Connaissances

Warm personality

Strong communication

Calm under pressure

Team player

Tech savvy

Outils

Opera Cloud

Description du poste

Pullman Cairns International, a luxury Accor property, seeks a Guest Service Agent to deliver warm, personalised service from arrival to departure. You will manage check-ins/outs, handle guest inquiries with confidence, and collaborate across departments to ensure seamless experiences for guests from around the world.

The role requires strong communication, a calm, problem-solving approach in a fast-paced environment, and a team-focused attitude.