Senior Luxury Hotel Operations Leader Relocation Support

Pullman

Cairns Regional

On-site

AUD 150,000 - 190,000

Full time

2 days ago

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Benefits offered by this job

Relocation support

Performance-based incentives

Career development opportunities

Learning platforms

Global resources

Job summary

Pullman Cairns International in Cairns, Australia, invites a seasoned hotel leader to join as Operations Manager, linking strategy with daily execution across a 324-room flagship property. You will drive guest experiences, lead high-performing teams and contribute to commercial success within Accor’s Pullman portfolio.

The role requires an accomplished operator who can collaborate with department heads, safeguard brand standards and deliver consistent service excellence across all guest

Qualifications

Proven leadership in premium or luxury hotel operations.
Ability to influence across departments.
Strong guest experience focus and commercial outcomes.
Experience coaching and developing leaders.
Excellent communication and stakeholder management.

Responsibilities

Lead and coach senior department leaders to deliver exceptional guest experiences.
Ensure brand standards and service quality across all touchpoints.
Drive commercial performance through operational excellence and planning.
Collaborate with General Manager to align objectives and budgets.
Maintain safety, risk management and audit controls.

Skills

Leadership

Hotel operations

Guest experience

Strategic thinking

Team development

Tools

Opera Cloud

Job description

The role requires an accomplished operator who can collaborate with department heads, safeguard brand standards and deliver consistent service excellence across all guest

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