Guest Service Agent — Create Warm Welcomes & Smooth Stays

Pullman Hotels & Resorts; Cairns Regional; Vor Ort; AUD 52.000 - 64.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Training platform access

Recognition of service anniversaries

Zusammenfassung

Pullman Cairns International, part of the Accor global network, is seeking a Guest Service Agent to welcome guests and deliver exceptional care from arrival to departure. You will handle check‑ins, check‑outs and guest inquiries with warmth and professionalism.

In a fast‑paced, guest‑driven environment, you will anticipate needs, provide local information and collaborate with Front Office and other departments to ensure seamless stays. Weekend and overnight shifts may be required.

Qualifikationen

• Passion for hospitality and creating positive guest experiences.

Aufgaben

• Welcoming guests with warmth and personalised service from arrival through departure.
• Managing check-ins, check-outs and guest enquiries with professionalism.
• Anticipating guest needs and creating memorable experiences through thoughtful service.
• Responding to guest requests and resolving concerns promptly.
• Providing information about hotel facilities and local attractions.
• Collaborating with Front Office and other departments for seamless guest experiences.
• Maintaining accurate guest information and following hotel procedures and brand standards.

Kenntnisse

Guest service

Communication

Calm under pressure

Team player

Tools

Opera Cloud

Jobbeschreibung

Pullman Cairns International, part of the Accor global network, is seeking a Guest Service Agent to welcome guests and deliver exceptional care from arrival to departure. You will handle check‑ins, check‑outs and guest inquiries with warmth and professionalism.

In a fast‑paced, guest‑driven environment, you will anticipate needs, provide local information and collaborate with Front Office and other departments to ensure seamless stays. Weekend and overnight shifts may be required.