Guest Experience Agent (Reception) Pre-Opening Team

Ovolo Group; Sydney; Hybride; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Team across Australia/Hong Kong/Indon.

Hotel benefits in rooms & F&B outlets

Community Programme involvement

Autonomous role with creative license

Career opportunities and growth

Résumé du poste

Ovolo Group is seeking Guest Experience Agents to join our pre-opening team in Australia. You’ll welcome guests, craft memorable moments, and ensure service is effortless, personalised and anticipatory from booking to departure.

As a guest-obsessed host, you’ll build genuine connections, pay attention to details, and contribute to establishing a new benchmark for luxury lifestyle hospitality. You will collaborate with teams across Australia, Hong Kong and Indonesia, and bring enthusiasm and a

Qualifications

• Experience in hospitality or guest services is desirable.
• Able to anticipate guest needs and deliver personalised experiences.

Responsabilités

• Deliver effortless, personalised and unforgettable guest experiences from booking to checkout.
• Build genuine connections with guests and anticipate their needs.
• Support the pre-opening team to shape the guest experience and establish a new benchmark for luxury hospitality.

Connaissances

Guest service

Communication

Attention to detail

Description du poste

At Ovolo, we believe every guest deserves an experience that's as memorable as the destination itself. As we prepare to unveil our beautifully reimagined hotel, we're searching for Guest Experience Agents to join our pre-opening team, hospitality professionals who understand that genuine service is found in the details.

From the moment a guest books with us until long after they've checked out, you'll be at the heart of delivering effortless, personalised and unforgettable experiences. You'll build genuine connections with every guest who walks through our doors, anticipating their needs, paying attention to the smallest details, and creating moments that feel thoughtful, authentic and uniquely Ovolo.

Your contagious enthusiasm, warm personality and passion for people will bring our lobby to life. Whether you're welcoming a first-time visitor, celebrating a special occasion, or assisting one of our most discerning guests, you'll deliver service with confidence, care and quiet anticipation, ensuring every stay is seamless, memorable and worthy of a return visit.

This is more than a Front Office role. It's about mastering the art of genuine hospitality. As part of our pre-opening team, you'll play an integral role in shaping the guest experience from day one and helping establish a new benchmark for luxury lifestyle hospitality.

From booking to check-out and beyond, as ourExperience Service Agent, you’ll be responsible for delivering on our promise of providing effortless and effervescent experiences for our guests. Your contagious enthusiasm, teamed with your obsession with taking care of our guests, will fill our lobbies with fabulous, never boring, unconventional that’ll keep people coming back for more. We are not looking for traditional receptionists, but guest obsessed hosts who create exceptional experiences.

If you're passionate about people, thrive on creating unforgettable moments, and want to be part of an exciting pre-opening journey, we'd love to welcome you to our team.

Bring your personality, your attention to detail, and your commitment to exceptional hospitality to help us create experiences our guests will never forget.

What you'll get...

• Well, there's the chance to shine in a brilliant team environment in Australia, Hong Kong and now Indonesia – bring your personality and sense of fun to work and the most amazing team to work with.
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent