Guest Experience Agent — Front Desk, Growth & Perks

Tfe Hotels; Adelaide; Vor Ort; AUD 28.000 - 34.000; Teilzeit

Benefits dieser Stelle

Hotel stays discount

Dining discounts

Wellbeing benefits

Zusammenfassung

At Vibe Hotel Adelaide, part of TFE Hotels Group, we are seeking a welcoming and passionate hospitality professional to join our Front Office team as a Casual Guest Service Agent. You will be the first point of contact, delivering warm hospitality and ensuring each guest interaction reflects our renowned guest experiences.

You will handle check-ins/outs, resolve requests, build guest relationships and promote hotel facilities.

Qualifikationen

• Passion for delivering exceptional guest experiences and customer service.
• Excellent verbal and written communication skills.
• Professional presentation and interpersonal skills.
• Ability to remain calm, organised and solution-focused in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Previous experience in customer service, hospitality or front office operations is preferred.
• Availability to work a rotating roster including weekends, evenings and public holidays.

Aufgaben

• Welcome guests with warmth, professionalism and genuine hospitality.
• Complete guest check-in and check-out processes efficiently and accurately.
• Resolve guest requests and service recovery situations with confidence and professionalism.
• Build genuine guest relationships by anticipating guest needs and creating memorable experiences.
• Maintain accurate guest records and process payments.
• Promote hotel facilities, services and experiences to maximise guest satisfaction.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.

Kenntnisse

Guest service orientation

Excellent communication

Problem solving

Attention to detail

Team collaboration

Tools

PMS experience

POS systems

Computer literacy

Jobbeschreibung

At Vibe Hotel Adelaide, part of TFE Hotels Group, we are seeking a welcoming and passionate hospitality professional to join our Front Office team as a Casual Guest Service Agent. You will be the first point of contact, delivering warm hospitality and ensuring each guest interaction reflects our renowned guest experiences.

You will handle check-ins/outs, resolve requests, build guest relationships and promote hotel facilities.