Growth PM — Home Lending Awareness & Conversion

Westpac Group; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Special banking offers and discounts

Flexible work arrangements

Learning and development

Community volunteering

Job summary

Westpac Group in Sydney is seeking a curious, commercially minded Product Manager to join our Home Lending Awareness & Consideration Release Train. Our ambition is to help more customers choose Westpac for their home loan, deepen their banking relationships and retain their value for longer.

We’re building a more intelligent, connected growth engine across customer acquisition, property insights, personalisation, onboarding and retention.

Qualifications

• Experience in product management, product analysis, commercial management or customer growth, with evidence of improving customer or business outcomes.
• Strong analytical and commercial skills, including confidence interpreting product performance, conversion funnels, customer economics and experiments.
• A discovery mindset: curiosity about customer problems, ability to form hypotheses and willingness to learn quickly from evidence.
• Ability to translate ambiguity into clear options, requirements, measures and recommendations without losing sight of the customer outcome.
• Confident stakeholder engagement across product, technology, data, marketing and risk; able to influence without formal authority.
• Sound judgement in balancing customer value, commercial benefit, delivery feasibility and obligations in a regulated environment.
• Experience in banking, home lending, digital acquisition, personalisation, lifecycle marketing or data-led products is valued, but not essential.

Responsibilities

• Find the opportunities that matter. Analyse customer journeys, acquisition funnels, lead quality, conversion, engagement, retention, revenue and product economics to identify friction and growth opportunities.
• Bring evidence to product decisions. Combine customer and banker feedback, competitor insights, behavioural data, experimentation and cost-benefit analysis to recommend what to improve, test, scale or stop.
• Support intelligent customer experiences. Help shape initiatives spanning first-party acquisition, property intelligence, personalised engagement, lead allocation, MyEDB+ relationship deepening and proactive retention.
• Partner with empowered Product Owners. Collaborate on problem framing, outcome measures, business requirements and acceptance outcomes while respecting the Product Owner’s ownership of squad priorities and backlog.
• Make change land well. Work with engineering, design, analytics, marketing, distribution and operations to assess process impacts, support testing and coordinate launch and frontline readiness.
• Own product performance and lifecycle discipline. Monitor agreed measures, prepare commercial and pricing recommendations where relevant, track benefits and actions, and complete product reviews and control evidence.
• Protect customers and the bank. Identify complaints, incidents, conduct, privacy, data-quality and operational risks; work with Risk and Compliance to resolve issues and elevate material concerns promptly.
• Tell a clear commercial story. Translate complex analysis into concise recommendations, explicit trade-offs and practical next steps for the Commercial Product Lead and stakeholders.

Skills

Product management

Product analysis

Commercial management

Customer growth

Analytical skills

Discovery mindset

Stakeholder engagement

Ambiguity to options

Risk awareness

Banking experience

Job description

Westpac Group in Sydney is seeking a curious, commercially minded Product Manager to join our Home Lending Awareness & Consideration Release Train. Our ambition is to help more customers choose Westpac for their home loan, deepen their banking relationships and retain their value for longer.

We’re building a more intelligent, connected growth engine across customer acquisition, property insights, personalisation, onboarding and retention.