Senior Product Manager - Home Lending Growth & Awareness

Westpac Group; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Westpac in Sydney is seeking a commercially focused Senior Product Manager to drive the Awareness & Consideration release train for Home Lending. You will shape priorities across connected experiences and capabilities to help more customers choose Westpac and deepen relationships.

You will lead the growth engine by coordinating product strategy, discovery and governance, partnering with engineers, designers and data teams to deliver measurable commercial value.

Qualifications

• Significant product management experience in complex digital, data-led or customer-facing environments, with evidence of measurable customer and commercial outcomes.
• Strong product strategy and discovery capability: customer problem framing, qualitative and quantitative research, hypothesis testing, experimentation and outcome-based roadmaps.
• Commercial judgement and analytical depth: confidence with growth funnels, unit economics, prioritisation, investment trade-offs and performance diagnosis.
• Ability to influence across multiple squads and senior stakeholders without relying on formal authority; a talent for coaching Product Owners and raising product craft.
• Fluency working with engineering, design, data and technology leaders; curiosity about AI, decisioning, predictive models and scalable digital platforms.
• Clear, persuasive communication and the courage to challenge assumptions, simplify complexity and make balanced decisions in a regulated environment.
• Experience in banking, home lending, customer acquisition, personalisation or retention is valuable, but not essential.

Responsibilities

• Own the performance story: Diagnose customer and portfolio outcomes across consideration, qualified leads, conversion, first-party acquisition, relationship depth, retention, revenue and margin; recommend targeted interventions.
• Shape product strategy: Frame ambiguous problems using customer research, competitor and market insight, commercial economics and data; develop compelling options, investment cases and outcome-led priorities.
• Enable empowered product teams: Set clear problems, guardrails and success measures with Product Owners; coach strong discovery, experimentation and product judgement while leaving squad backlogs and day-to-day delivery ownership with POs.
• Connect the growth engine: Align customer journeys and dependencies across property tools, marketing and media data, decisioning, lead allocation, banker experiences, onboarding, MyEDB+ and retention interventions.
• Partner deeply with technology and design: Work with engineers, data scientists, designers and analytics specialists to test desirability, usability, feasibility and business viability before scaling solutions.
• Make high-quality trade-offs: Evaluate customer value, cost, risk, operational impacts and opportunity cost; influence senior stakeholders and elevate decisions beyond delegated authority.
• Lead readiness and optimisation: Coordinate cross-squad dependencies and go-to-market readiness with Marketing, Distribution and Operations; measure adoption and impact, learn and iterate after launch.
• Build trust through good governance: Partner with Risk, Compliance and Finance on product lifecycle reviews, pricing and performance changes, controls, incidents, complaints, remediation and reliable reporting.

Skills

Product management

Strategy & discovery

Stakeholder influence

Job description

Westpac in Sydney is seeking a commercially focused Senior Product Manager to drive the Awareness & Consideration release train for Home Lending. You will shape priorities across connected experiences and capabilities to help more customers choose Westpac and deepen relationships.

You will lead the growth engine by coordinating product strategy, discovery and governance, partnering with engineers, designers and data teams to deliver measurable commercial value.