Account Manager (TBTC Bundall QLD)

Telstra Corporation; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Telstra is seeking an Account Manager for the TBTC Bundall team in QLD. You will own customer relationships, drive revenue, and execute outbound campaigns to win new business while collaborating with internal Telstra teams and partners.

The role emphasizes exceptional communication, strategic thinking, and relationship-building to deliver on KPIs and customer satisfaction across a defined portfolio.

Qualifications

• Exceptional communication and presentation skills for executive audiences.
• Strong interpersonal and engagement abilities for stakeholder collaboration.
• Strategic thinker with ability to adapt to change and drive outcomes.
• Demonstrated commitment to building and maintaining relationships with customers and partners.
• Familiarity with networking vendors such as Cisco and Microsoft product ecosystems.

Responsibilities

• Take ownership of managing customer relationships to support development, satisfaction, and revenue/ sales targets.
• Drive outbound campaigns and contribute to segment/portfolio strategy to acquire new customers.
• Manage inbound/outbound sales and service contracts, explore opportunities, and escalate issues as needed.
• Collaborate with TBTC channel colleagues and partners to qualify leads and advance opportunities.
• Develop account/portfolio plans to support long-term relationships and financial targets.

Skills

Communication skills

Interpersonal skills

Strategic thinking

Relationship building

Cisco knowledge

Microsoft products knowledge

Job description

Account Manager (TBTC Bundall QLD)

Employment Type Permanent Closing Date 18 Sept 2026 11:59pm

Job Summary

About the team Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers. Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business. FY27 Is the year of growth and as a team we have a laser sharp focus on four pillars: Brilliant people and partnerships Customer obsession Execution excellence Responsible growth and returns.

About the role

As an Account Manager, you use your excellent customer service and acquisition skills to deliver against the following responsibilities: Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio. Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers. Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality. Meet individual and team sales and performance KPIs with a focus on acquisition metrics. Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers.

Work Location

2/22 Crombie Avenue, Bundall QLD 4217 (on-site)

To be successful in the role, you'll bring skills and experience in:

An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skills Strategic thinking with the ability to adapt to change Able to make an impact on the TBTCs performance and team engagement and culture. Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable.

Skills that will be favored but not essential:

Understand the business plus and Telstra SMB customer base. Understand the day-to-day operations and what to expect in a TBTC Sound knowledge of how channels work and a strong understanding of the market Experience in Cisco and Microsoft products and solutions.

Company Culture and Inclusion

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams https://www.telstra.com.au/careers/our-teams

As part of your application with Telstra, you may receive communications from us on [phone] (for job applications in Australia).