Account Manager: Drive SMB Tech Relationships & Revenue

Telstra Corporation; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Telstra is seeking an Account Manager for the TBTC Bundall team in QLD. You will own customer relationships, drive revenue, and execute outbound campaigns to win new business while collaborating with internal Telstra teams and partners.

The role emphasizes exceptional communication, strategic thinking, and relationship-building to deliver on KPIs and customer satisfaction across a defined portfolio.

Qualifications

• Exceptional communication and presentation skills for executive audiences.
• Strong interpersonal and engagement abilities for stakeholder collaboration.
• Strategic thinker with ability to adapt to change and drive outcomes.
• Demonstrated commitment to building and maintaining relationships with customers and partners.
• Familiarity with networking vendors such as Cisco and Microsoft product ecosystems.

Responsibilities

• Take ownership of managing customer relationships to support development, satisfaction, and revenue/ sales targets.
• Drive outbound campaigns and contribute to segment/portfolio strategy to acquire new customers.
• Manage inbound/outbound sales and service contracts, explore opportunities, and escalate issues as needed.
• Collaborate with TBTC channel colleagues and partners to qualify leads and advance opportunities.
• Develop account/portfolio plans to support long-term relationships and financial targets.

Skills

Communication skills

Interpersonal skills

Strategic thinking

Relationship building

Cisco knowledge

Microsoft products knowledge

Job description

Telstra is seeking an Account Manager for the TBTC Bundall team in QLD. You will own customer relationships, drive revenue, and execute outbound campaigns to win new business while collaborating with internal Telstra teams and partners.

The role emphasizes exceptional communication, strategic thinking, and relationship-building to deliver on KPIs and customer satisfaction across a defined portfolio.