Groups Reservations Agent

IHG Hotels & Resorts; Adelaide; On-site; AUD 33,000 - 48,000; Full time

Benefits offered by this job

HIGA Award Level 4

Birthday leave

Accommodation discounts

F&B discounts

Enhanced parental leave

Health days

Flexible work options

Lifelong development program

Career milestones

Transfer of entitlements

Discount retail platform

Job summary

InterContinental Adelaide is seeking a Group Reservations Agent to manage group bookings from post-contract to post-stay reconciliation. The role sits in reservations but collaborates with Sales, Revenue and Operations to ensure end-to-end smoothness and protect hotel revenue.

Key duties include managing room blocks, rates, cut-off dates, and deposits; tracking attrition and cancellations; uploading rooming lists; and coordinating with Finance and Sales to resolve post-stay issues.

Qualifications

• Experience in hotel reservations, group reservations, or group sales.
• Exceptional attention to detail and accuracy in data entry and financial processing.
• Strong written and verbal communication with multiple stakeholders.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage group bookings post-contract, ensuring accuracy and approvals.
• Coordinate room blocks, rates and cut-off dates per contract terms.
• Monitor group pickup and escalate risks to leaders as needed.
• Track, invoice, and allocate group deposits per policy.
• Handle cancellations and reductions in line with agreements.
• Review and upload rooming lists within deadlines.
• Liaise with departments on group matters and weekly status updates.
• Complete post-stay reconciliation and prepare invoices for commissions.
• Resolve post-stay queries with Finance and Sales.

Skills

Attention to detail

Communication skills

Hotel reservations

Group bookings

Multitasking

Opera PMS

Revenue awareness

Tools

Opera PMS

Job description

InterContinental Adelaide is looking for a Group Reservations Agent to manage group bookings post-contracting through to post stay reconciliation. This role will be based in reservations, but work closely with the Sales, Revenue and Operations teams to ensure all group bookings and group needs run smoothly from end to end. This role is important in protecting hotel revenue, managing room availability, and supporting efficient hotel operations.

Your Day to day:

• Manage group bookings post-contract, ensuring accuracy, documenting ongoing changes with approvals, and communicating to relevant stakeholders.
• Manage room blocks, rates and cut-off dates, in line with contracted terms.
• Monitor group pickup and proactively manage attrition risks, proactively escalating exposure to leaders as needed.
• Track, invoice, and allocate group deposits in line with hotel policies and contract terms.
• Manage group cancellations and reductions, ensuring compliance with contractual agreements.
• Coordinate the receipt, review, and accurate upload of rooming lists within agreed timelines.
• Act as the liaison between all departments for all group-related matters including but not limited to presenting in weekly meetings any status changes, group risks and upcoming operational considerations.
• Complete post-stay reconciliation, ensuring accuracy, and preparing invoices in a timely manner to ensure commissions are processed correctly for travel agent and third-parties.
• Resolve post-stay queries and discrepancies in collaboration with Finance and Sales.

What we need from you:

• Exceptional attention to detail and accuracy, particularly in data entry and financial processing.
• Strong written and verbal communication skills with the ability to liaise with multiple stakeholders.
• Previous experience in hotel reservations, group reservations, or group sales role.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organisational and problem-solving skills to proactively manage risks and priorities.
• Experience with hotel PMS systems such as Opera (or similar) is highly regarded.
• Exposure to a large or high-volume hotel environment and an understanding of group revenue principles is advantageous.

What you can expect from us:

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• HIGA Award Level 4 - Base Rate $29.45 per hour with fixed roster
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.