Groups Destination Specialist

Omniche Holidays; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Omniche Holidays is seeking a Destination Specialist – Groups to source innovative groups and events products aligned with our brand across the South Pacific portfolios. You will monitor travel trends, negotiate exclusive deals, and support campaigns to boost sales growth.

You will load departures to CMS, manage supplier relationships, collaborate with marketing, and train the sales team to deliver outstanding group experiences and repeat business.

Formación

• 2-3 years experience in a hands-on Groups Coordinator or Groups manager role in the tourism industry.
• Tech savvy with experience working with multiple platforms.
• Excellent communication and customer service skills.

Responsabilidades

• Identify and negotiate new and exciting groups and event products, exclusive tactical deals and contracted inclusions that deliver on great groups and events experiences
• Ensure all Groups and events departures are loaded to CMS and websites as required
• Preserve supplier relationships and work on developing new relationships to widen product offerings with the South Pacific
• Be an expert on the competition within destinations, conducting competitor analysis and adjusting products in the market accordingly
• Work closely with the marketing team to drive product sales through various channels, including website maintenance and distribution management
• Develop and assist in training sales teams on new groups and events products, answering enquiries in a timely manner
• Ensure fast, professional communication on all groups and events quotes and bookings, following up on issues quickly and escalating to the Team Leader where required
• Liaise with hosts in the lead up to and after group departures to ensure great service, resulting in repeat business

Conocimientos

Group product development

Negotiation

Communication

Customer service

Herramientas

CMS platforms

Website maintenance

CRM systems

Descripción del empleo

The Destination Specialist Groups role is responsible for sourcing and providing innovative groups and events products that align with the company's brand standards across all destination portfolios, while establishing product for campaigns to boost sales growth. This role necessitates critical thinking, creativity, team collaboration and an ability to build groups and events product. The role will monitor travel trends and contribute to the success of the Groups department.

Key responsibilities

• Identify and negotiate new and exciting groups and event products, exclusive tactical deals and contracted inclusions that deliver on great groups and events experiences
• Ensure all Groups and events departures are loaded to CMS and websites as required
• Preserve supplier relationships and work on developing new relationships to widen product offerings with the South Pacific
• Be an expert on the competition within destinations, conducting competitor analysis and adjusting products in the market accordingly
• Work closely with the marketing team to drive product sales through various channels, including website maintenance and distribution management
• Develop and assist in training sales teams on new groups and events products, answering enquiries in a timely manner
• Ensure fast, professional communication on all groups and events quotes and bookings, following up on issues quickly and escalating to the Team Leader where required
• Liaise with hosts in the lead up to and after group departures to ensure great service, resulting in repeat business

About you

• 2-3 years experience in a hands-on Groups Coordinator or Groups manager role in the tourism industry
• Tech savvy with experience working with multiple platforms
• Excellent communication and customer service skills