Group Sales Executive

Lancemore Group; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Staff discounts

Engaging team events

Job summary

Lancemore Hotels is seeking a Conference and Event Sales Executive to drive enquiries through to confirmed bookings across our boutique portfolio. You’ll handle inbound enquiries with warmth, prepare proposals, negotiate contracts, and hand over bookings to on-property teams after site inspections.

Reporting to the Director of Sales, you’ll join a high-performing, family-owned group with a long-standing luxury conferencing heritage.

Qualifications

• At least 2 years' experience in a hotel or venue, reservations or conference & events.
• Excellent phone manner and written communication, with the confidence to represent a premium brand
• High attention to detail in proposals, contracts and event orders
• Strong organisation and time management, able to juggle multiple enquiries and deadlines
• CRM experience and proficiency with Microsoft Office; iVvy experience is a bonus

Responsibilities

• Respond to inbound conference and events enquiries by phone and email with warmth and professionalism
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into bookings
• Manage contracts and deposits with accuracy, hand confirmed bookings to on-property teams
• Conduct site inspections and familiarisation visits, identify upsell opportunities across accommodation, dining and activities
• Maintain client relationships and re-engage past clients to generate new enquiries
• Keep the CRM pipeline current and support weekly forecasting and reporting
• Assist the Director of Sales with campaigns, promotions and outbound sales activity

Skills

Excellent phone & written comms

CRM management

Negotiation

Proposal writing

Customer service

Organisation & time mgmt

Microsoft Office

iVvy experience

Tools

iVvy CRM

Microsoft Office

Job description

• Full-time role with one of Australia's leading boutique hotel groups
• Melbourne CBD Head Office with hybrid working
• The ideal step up from reservations or events coordination into hotel sales

Are you known for the quality of your follow-through as much as your energy?

Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover.

Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since 1986.

About the role

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business
• Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams
• Conduct site inspections and familiarisation visits, with thorough follow-up
  Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio
• Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries
• Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting
• Support the Director of Sales with campaigns, promotions and outbound sales activity

What we're looking for

At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle
Excellent phone manner and written communication, with the confidence to represent a premium brand
High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders
Strong organisation and time management, comfortable juggling multiple enquiries and deadlines
A natural relationship builder with a genuine customer-service orientation
Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus)
A positive, can-do attitude aligned with our values

Why join Lancemore Hotels?

Since 1986, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing. We blend the soul of a family-owned business with the polish of a leading lifestyle brand. You'll be part of a values-led team focused on performance, personal growth and authentic hospitality.

We offer:

• A hybrid working model for flexibility and balance
• Genuine career progression across a growing hotel group
• A fun, inclusive, high-performance culture
• Staff discounts, incentives and engaging team events
• A chance to make a real impact in a business that values your input

Our Values

Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance