Group Operations & Compliance Specialist

Uncover; New South Wales; On-site; AUD 60,000 - 75,000; Full time

Job summary

Uncover in Australia is seeking a Group Administrator to support the Team Manager and Underwriting Teams. The role focuses on delivering services against KPIs, SLAs, and quality standards while ensuring compliance with evolving regulations.

You will collaborate across units to safeguard customer information, drive operational efficiency, and achieve trusted, high-quality outcomes for customers and partners.

Responsibilities

• Manage daily workflow to meet KPIs, SLAs, and quality standards.
• Support the team and manager in addressing knowledge gaps and improving performance.
• Ensure compliance with TAL guidelines, safeguarding sensitive customer information and monitoring quality.
• Investigate and manage compliance incidents, conduct root cause analysis, and provide feedback to leadership.
• Handle complex cases, complaint escalations, and monitor workflow effectively.
• Build and maintain strong relationships with internal and external stakeholders (Underwriting, Member Services, Client Partnerships, Fund partners, service providers, project teams, and leadership).
• Communicate with clarity and positive impact across business areas, using varied communication methods.
• Proactively identify customer issues, implement solutions, and drive improvements that add value.
• Explore opportunities to enhance team effectiveness and productivity.
• Assist the team leader to ensure activities deliver measurable customer-focused outcomes.

Job description

Uncover in Australia is seeking a Group Administrator to support the Team Manager and Underwriting Teams. The role focuses on delivering services against KPIs, SLAs, and quality standards while ensuring compliance with evolving regulations.

You will collaborate across units to safeguard customer information, drive operational efficiency, and achieve trusted, high-quality outcomes for customers and partners.