Hybrid Group Administrator – Insurance Ops & Compliance

TAL; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

TAL, a leading Australian life insurer, is seeking a Group Administrator to support the Team Manager and Underwriting teams in meeting KPIs and quality standards. The role emphasizes governance, compliance with regulations, and safeguarding customer information across multiple business units.

You will collaborate with Underwriting, Member Services, and other partners to drive operational effectiveness while maintaining a high-performance culture within the team.

Qualifications

• Experience in group administration with a high attention to detail and focus on quality and process improvement.
• Strong problem solving skills with the ability to think laterally.
• Experience in Superannuation and/or Insurance industry
• Skilled in managing multiple projects and meeting deadlines.
• Strong communication skills across all organisational levels.
• Positive, proactive attitude with the ability to work independently.
• Technical expertise in Life Insurance and/or Superannuation
• Committed to enhancing member experience and identifying opportunities for improvement.
• Effective time management while maintaining quality standards.

Responsibilities

• Manage daily workflow to meet KPIs, SLAs, and quality standards.
• Support the team and manager in addressing knowledge gaps and improving performance.
• Ensure compliance with TAL guidelines, safeguarding sensitive customer information and monitoring quality.
• Investigate and manage compliance incidents, conduct root cause analysis, and provide feedback to leadership.
• Handle complex cases, complaint escalations, and monitor workflow effectively.
• Build and maintain strong relationships with internal and external stakeholders (Underwriting, Member Services, Client Partnerships, Fund partners, service providers, project teams, and leadership).
• Communicate with clarity and positive impact across business areas, using varied communication methods.
• Proactively identify customer issues, implement solutions, and drive improvements that add value.
• Explore opportunities to enhance team effectiveness and productivity.
• Assist the team leader to ensure activities deliver measurable customer-focused outcomes.

Skills

Attention to detail

Problem solving

Group administration

Communication

Insurance knowledge

Time management

Job description

TAL, a leading Australian life insurer, is seeking a Group Administrator to support the Team Manager and Underwriting teams in meeting KPIs and quality standards. The role emphasizes governance, compliance with regulations, and safeguarding customer information across multiple business units.

You will collaborate with Underwriting, Member Services, and other partners to drive operational effectiveness while maintaining a high-performance culture within the team.