Group Admin & Compliance Specialist

TAL Australia; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

TAL Australia, Sydney-based insurer at 363 George Street, is seeking a Group Administrator on a 12-month fixed-term contract with hybrid work (3 days in office, 2 from home). You will support Team Manager and Underwriting, helping meet KPIs and regulatory requirements while safeguarding customer information.

In this role you’ll drive process improvements, manage multiple projects, and build strong stakeholder relationships across Underwriting, Member Services, and Partners to deliver measurable

Qualifications

• Experience in group administration with a high attention to detail with a focus on quality and process improvement.
• Strong problem solving skills with the ability to think laterally.
• Experience in Superannuation and/or Insurance industry.
• Skilled in managing multiple projects and meeting deadlines.
• Strong communication skills (written, verbal, and public speaking) across all organisational levels.
• Positive, proactive attitude with the ability to work independently.
• Technical expertise in Life Insurance and/or Superannuation.
• Committed to enhancing member experience and identifying opportunities for improvement.
• Effective time management while maintaining quality standards.

Responsibilities

• Manage daily workflow to meet KPIs, SLAs, and quality standards.
• Support the team and manager in addressing knowledge gaps and improving performance.
• Ensure compliance with TAL guidelines, safeguarding sensitive customer information and monitoring quality.
• Investigate and manage compliance incidents, conduct root cause analysis, and provide feedback to leadership.
• Handle complex cases, complaint escalations, and monitor workflow effectively.
• Build and maintain strong relationships with internal and external stakeholders (Underwriting, Member Services, Client Partnerships, Fund partners, service providers, project teams, and leadership).
• Communicate with clarity and positive impact across business areas, using varied communication methods.
• Proactively identify customer issues, implement solutions, and drive improvements that add value.
• Explore opportunities to enhance team effectiveness and productivity.
• Assist the team leader to ensure activities deliver measurable customer-focused outcomes.

Skills

Group administration

Attention to detail

Problem solving

Communication skills

Time management

Insurance experience

Job description

TAL Australia, Sydney-based insurer at 363 George Street, is seeking a Group Administrator on a 12-month fixed-term contract with hybrid work (3 days in office, 2 from home). You will support Team Manager and Underwriting, helping meet KPIs and regulatory requirements while safeguarding customer information.

In this role you’ll drive process improvements, manage multiple projects, and build strong stakeholder relationships across Underwriting, Member Services, and Partners to deliver measurable