Group Client Relationship Strategist

LINK; Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

LINK is seeking a Client Relationship Manager in Fortitude Valley, Brisbane to welcome clients across the nine LINK businesses and ensure they gain value from the group. This hybrid role blends relationship-building with cross-team coordination and is the first of its kind in the organisation.

You will be the named contact, nurturing client relationships, listening carefully to needs, and coordinating the right LINK specialists to deliver solutions.

Qualifications

• Real experience owning client or customer relationships in a professional services, agency or B2B setting.
• Genuinely good at listening - the role fails without it.
• Confident dealing with business owners as a peer.
• Organised enough to keep dozens of relationships warm without dropping any.

Responsibilities

• Onboard new clients across the group and make the first ninety days genuinely good.
• Be the named contact clients come back to - the person who knows their business.
• Run regular check-ins that are about them, not about us.
• Hear problems early and drive them to resolution with the right team inside LINK.
• Understand each client's goals well enough to see which parts of the group would actually help.
• Make warm, well-judged introductions between clients and other LINK businesses.
• Track client health and retention, and tell us honestly when something is going wrong.
• Build the playbook for how this role works, because you are the first person in it.

Skills

Client relationships

Active listening

Business owner communication

Relationship management

Job description

LINK is seeking a Client Relationship Manager in Fortitude Valley, Brisbane to welcome clients across the nine LINK businesses and ensure they gain value from the group. This hybrid role blends relationship-building with cross-team coordination and is the first of its kind in the organisation.

You will be the named contact, nurturing client relationships, listening carefully to needs, and coordinating the right LINK specialists to deliver solutions.