Group Business Manager

Duttons Adelaide Hills; Totness; On-site; AUD 120,000 - 160,000; Full time

Job summary

Duttons Adelaide Hills is seeking a Group Business Manager (Finance & Insurance) to lead the financial and insurance components of the vehicle sales process across our sites in the Adelaide Hills region. You will maximise profitability through product sales, manage lender relationships, and ensure compliant, transparent customer experiences while training staff on F&I processes.

This senior role collaborates with the General Manager and site teams to deliver fast, accurate deal flow and a high

Qualifications

• Proven experience in automotive F&I or related finance/sales role.
• Strong knowledge of finance contracts, lending practices, and insurance products.
• Excellent communication, negotiation, and presentation skills.
• High attention to detail and accuracy in documentation.
• Ability to work under pressure in a fast-paced retail environment.
• Strong ethical standards and compliance.
• Proficiency with dealership management systems (DMS) and digital contracting tools.

Responsibilities

• Present and explain finance and insurance products clearly and professionally.
• Build trust with customers by offering tailored solutions that meet their needs.
• Guide customers through the contract-signing process, ensuring full understanding of terms and obligations.
• Secure financing approvals through established lender relationships.
• Structure deals to meet lender guidelines while supporting sales objectives.
• Achieve and exceed product penetration goals (warranty, insurance).
• Monitor and manage funding timelines to ensure fast, accurate deal completion.
• Ensure all deals comply with regulations and complete paperwork accurately.

Skills

F&I experience

Finance products

Insurance knowledge

Communication skills

Negotiation

Compliance

Education

F&I certification

Tools

DMS

Digital contracting tools

Lender platforms

Job description

Duttons Group Business Manager (Finance & Insurance)

Family Owned for Over 76 Years

For more than seven decades, Duttons has proudly served the Adelaide Hills and Murraylands communities as a trusted, family‑owned business.

POSITION OVERVIEW

The Finance & Insurance Manager is responsible for managing the financial and insurance components of the vehicle sales process. This role ensures every customer receives a transparent, compliant, and value‑driven experience while maximising dealership profitability through product sales, lender relationships, and efficient deal flow.

As the Group Business Manager, you will work alongside the General Manager and Business Manager at each Duttons Site.

Dealerships

Dutton Motors Pty Ltd (Mazda, Ford & Nissan and soon to be GEELY), E. & C. Duttons Nominees Pty Ltd (Mitsubishi, Hyundai & BYD) and Duttons Adelaide Hills Pty Ltd (Isuzu, Volkswagen, GWM, Subaru and LDV).

KEY RESPONSIBILITIES

Customer Experience & Sales

• Present and explain finance and insurance products clearly and professionally.
• Build trust with customers by offering tailored solutions that meet their needs.
• Guide customers through the contract‑signing process, ensuring full understanding of terms and obligations.

Finance & Product Management

• Secure financing approvals through established lender relationships.
• Structure deals to meet lender guidelines while supporting sales objectives.
• Achieve and exceed product penetration goals (warranty, insurance).
• Monitor and manage funding timelines to ensure fast, accurate deal completion.

Compliance & Documentation

• Ensure all deals comply with federal, state, and dealership regulations.
• Complete all paperwork accurately, including contracts, disclosures, and insurance forms.
• Maintain strict adherence to privacy, credit, and anti‑fraud policies.

Operational Efficiency

• Work closely with sales managers to support smooth deal transitions.
• Ensure that you are introduced early in customer journey consistently.
• Maintain an organized workflow to reduce customer wait times.
• Keep up to date with lender programs, rate changes, and product updates.
• Assist in training sales staff on F&I processes and product value.

Required Skills & Qualifications

• Proven experience in automotive F&I or a related finance/sales role.
• Strong knowledge of finance contracts, lending practices, and insurance products.
• Excellent communication, negotiation, and presentation skills.
• High attention to detail and accuracy in documentation.
• Ability to work under pressure in a fast‑paced retail environment.
• Strong ethical standards and commitment to compliance.
• Proficiency with dealership management systems (DMS) and digital contracting tools.

Preferred Qualifications

• Certification in F&I (AFIP, equivalent, or dealership‑specific training).
• Experience with multiple lender platforms and digital retailing tools.
• Background in automotive sales or customer service.
• Understanding of local/state regulatory requirements.

ABOUT YOU

• Proven experience as a Business Manager or F&I Manager in the automotive industry looking to step into a more significant leadership role.
• Strong understanding of finance and insurance products.
• Excellent communication and negotiation skills.
• High attention to detail and strong organisational ability.
• Positive, proactive attitude with a commitment to customer care and team building.
• Relevant accreditation (e.g., MFAA/CAFBA) highly regarded.
• Clear credit file and clear police record to represent our financier.

WHY JOIN DUTTONS?

• Be part of a respected, long‑standing family business.
• Supportive team culture built on trust and integrity.
• Modern facilities within a growing multi‑franchise business.
• Competitive remuneration with performance incentives.
• Ongoing training and career development.