Ground Transport Officer — 12-Hour Shifts, Customer Service

Perth Airport Pty Ltd; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free on site parking

Dynamic team culture

Modern facilities

Work-life balance

Competitive remuneration

Job summary

Perth Airport Pty Ltd is seeking a Ground Transport Officer to support visitors and keep the airport’s roadways safe and well‑patrolled. The role involves outdoor shifts, including days and nights on a 2-on/2-off cycle, with emphasis on high‑quality customer interactions.

Ideal candidates have a track record in customer service, strong communication, and the ability to stay calm in challenging situations. A full driver’s licence and traffic management experience are highly valued; training will

Qualifications

• Proven history and passion for working within a customer service space.
• Experience in outdoor environments and comfortable with 12-hour shifts (2 days on, 2 nights on and 4 days off).
• Strong listening, communication, and compassion.
• Ability to stay calm in challenging situations.
• Hold a full driver's licence.
• Experience or training in traffic management (RIIWHS302D and RIIWHS250D), first aid, and white card; training provided.

Responsibilities

• Providing guidance, information, and assistance to all Perth Airport visitors
• Delivering exceptional customer service and responding promptly to customer enquiries
• Conducting patrols and routine inspections of Perth Airport roadways, forecourts, and facilities
• Identifying any defects, hazards, or suspicious activity and ensuring area safety
• Maintaining accurate records related to health and safety, training, and customer service

Skills

Customer service

Communication

Listening

Calm under pressure

Tools

First Aid Training

White Card

Job description

Perth Airport Pty Ltd is seeking a Ground Transport Officer to support visitors and keep the airport’s roadways safe and well‑patrolled. The role involves outdoor shifts, including days and nights on a 2-on/2-off cycle, with emphasis on high‑quality customer interactions.

Ideal candidates have a track record in customer service, strong communication, and the ability to stay calm in challenging situations. A full driver’s licence and traffic management experience are highly valued; training will