Ground Transport Officer

Perth Airport; Western Australia; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Free on site parking

Job summary

Perth Airport is seeking multiple Ground Transport Officers to assist visitors, patrol forecourts, and ensure safety across airport roadways. The role involves 12-hour shifts on a rotating roster, day and night, with duties including guiding visitors, delivering service, and recording health and safety data.

Candidates should have strong customer service experience, a valid driver's license, and the ability to work outdoors in a fast-paced environment.

Qualifications

• Customer service experience with strong communication and compassion.
• Willing to work 12-hour shifts outdoors (2 days on, 2 nights on, 4 days off).
• Full Driver's Licence held.
• Ability to handle challenging situations with composure.

Responsibilities

• Provide guidance, information, and assistance to all Perth Airport visitors.
• Deliver exceptional customer service and respond promptly to enquiries.
• Conduct patrols and routine inspections of roadways, forecourts, and facilities.
• Identify defects, hazards, or suspicious activity and ensure area safety.
• Maintain records related to health and safety, training, and customer service.

Skills

Customer service

Outdoor work experience

Shift work adaptability

Communication skills

Compassion

Calm under pressure

Driver's Licence

First Aid

White Card

Traffic management knowledge (desr)

Tools

RIIWHS302D Implement traffic management plan

RIIWHS250D Control Traffic with a stop-slow bat

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians

We are delivering a $5 billion infrastructure program to transform the airport, including new and expanded terminals, a parallel runway, multi-storey car parks and our first on site hotel. This investment will deliver a single, integrated airport precinct and a world class passenger experience.

Beyond aviation, the Perth Airport estate spans more than 2,100 hectares and supports a $1.5 billion portfolio of industrial and commercial assets, with significant opportunities for future development.

About the role

We are currently looking for multiple suitable candidates for our Ground Transport Officer role. You will work on a rotating shift roster, alternating between night and day shifts, covering our car parks and outside terminal forecourt.

Your key responsibilities will be:

• Providing guidance, information, and assistance to all Perth Airport visitors
• Delivering exceptional customer service and responding promptly to customer enquiries
• Conducting patrols and routine inspections of Perth Airport roadways, forecourts, and facilities
• Identifying any defects, hazards, or suspicious activity and ensuring area safety
• Maintaining accurate records related to health and safety, training, and customer service

About You

You are confident and willing to provide positive customer service interactions with everyone you meet.

We are looking for a candidate who has:

• Proven history and passion for working within a customer service space
• Proven experience working in outdoor environments and is comfortable working 12-hour shifts - 2 days on, 2 nights on and 4 days off.
• Great listening skills, communication ability and compassion
• The composure to handle challenging situations
• A full Driver's Licence
• Experience in RIIWHS302D - Implement traffic management plan and RIIWHS250D - Control Traffic with a stop-slow bat would be highly desirable, along with a First Aid qualification and white card but training will be provided.

Why Join Perth Airport?

We offer a collaborative and inclusive workplace where people are supported to do their best work. You'll be part of a forward-looking organisation with a clear purpose, working on projects that have a lasting impact on Western Australia.

Our benefits include:

• A dynamic and supportive team culture
• A contemporary workplace with excellent facilities
• A modern approach to work and life balance
• Competitive remuneration and company benefits
• Free on site parking

Doing the right thing by the planet and future generations is important to us. We place a strong emphasis on embedding sustainability throughout our business strategy and operations. We remain steadfast in our commitment to driving ESPG (Environmental,Social,People,Governance) performance across our value chain and areas that have material environmental and social impact.

Ready for you career to take off?