Greenspace Service Operations Officer

Blacktown City Council; Sydney; On-site; AUD 72,000 - 98,000; Full time

Benefits offered by this job

Flextime

12% Superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport

Wellbeing programs

Social clubs

Job summary

Blacktown City Council is seeking an Greenspace Service Operations Officer to support maintenance across parks, play spaces and open areas in the city.

You will connect community expectations with service delivery, prioritise works with operational teams and contribute to performance reviews and strategic planning.

Qualifications

• Proactive, organised professional with problem-solving and process-improvement mindset.

Responsibilities

• Connect community expectations with the delivery of maintenance services across greenspace assets.
• Liaise with operational teams to prioritise maintenance works and align outcomes with community expectations.
• Monitor service performance and customer trends; prepare reports and correspondence for residents and stakeholders.
• Advise residents, community groups and Councillors; support service planning and strategy development.
• Identify bottlenecks, support workflow automation and enhance digital systems for better communication and accountability.

Job description

Lead with purpose. Shape progress for a growing city.

Are you passionate about improving services for the community? As the Greenspace Service Operations Officer, you will help connect community expectations with the delivery of maintenance services across Blacktown City's parks, sportsgrounds, playgrounds and open spaces.

Working across Greenspace Services, you will liaise with operational teams to prioritise maintenance works and help ensure community expectations and service outcomes align.

Through monitoring service performance and customer trends, you will identify service gaps, prepare reports and correspondence, and provide advice to residents, community groups, Councillors and internal stakeholders. You will also support the development of strategies, service charters, maintain follow-up systems and contribute to service planning through operational insights.

You will improve how services are delivered by identifying process bottlenecks, supporting workflow automation and enhancing digital systems that improve communication, accountability and transparency. You work closely with operational leaders and business units to ensure customer feedback informs priorities, planning and continuous improvement.

This role suits a proactive and organised professional who enjoys solving problems, improving systems and delivering improved outcomes. In return, you join a collaborative team, contribute to services that support the liveability of the city and build your career with one of NSW's most progressive councils.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,866.69 per week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Donna Wallace on 9839 6877