Graduate Data Centre Account Coordinator

Datacom; City of Melbourne; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC a

Ongoing learning and careerdevelopment

Industry-leading learning platforms

Employee discounts

Meaningful work

Job summary

Datacom, a leading IT services company, is hiring a Graduate Account Coordinator to join its Data Centre team in Melbourne. You’ll learn how customer relationships, commercial operations, and critical technology services come together behind the scenes.

You’ll build business, commercial, and technology skills while delivering an exceptional customer experience and supporting the journey from onboarding to ongoing account administration.

Qualifications

• Graduate or recent graduate in a relevant discipline (Business, Commerce, Management, Marketing, Communications, IT).
• No prior data centre experience required; curious, eager to learn and enjoy working with people.
• Strong written and verbal communication, customer-first mindset, and excellent organisation.

Responsibilities

• Coordinate customer requests and ensure completion.
• Monitor shared team inboxes and prioritise enquiries.
• Assist with customer onboarding and offboarding.
• Support customer portal administration and account maintenance.
• Assist with reporting, contract renewals, pricing reviews, and other commercial activities.
• Collaborate with Operations, Sales, Customer Success and Service Delivery teams.
• Identify process improvements to enhance customer experience.
• Support compliance, security, and health and safety requirements.

Skills

Communication

Customer-first mindset

Organisational skills

Time management

Problem solving

Stakeholder management

Microsoft Office

Education

Bachelor's degree in Business / Commerce / Management / Marketing / Communications / Information Systems / Information Technology

Tools

Outlook

Teams

Excel

Word

Job description

Datacom, a leading IT services company, is hiring a Graduate Account Coordinator to join its Data Centre team in Melbourne. You’ll learn how customer relationships, commercial operations, and critical technology services come together behind the scenes.

You’ll build business, commercial, and technology skills while delivering an exceptional customer experience and supporting the journey from onboarding to ongoing account administration.