Service Delivery Coordinator

Datacom; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Ongoing learning and careerdevelopment

Access to industry-leading learning

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is hiring a Service Delivery Coordinator in Perth to ensure contracted services are delivered to clients, acting as the single point of contact for service-related matters. The role involves coordinating with delivery teams, aligning client requirements with service levels, and supporting end-to-end delivery for a growing client base.

The position is Perth-only with a hybrid-working model; in-person collaboration is valued while remote work is possible based on team needs.

Qualifications

• 1 year of IT experience or equivalent
• Familiarity with ITIL and service management frameworks
• Strong verbal and written communication skills
• Ability to build and manage customer relationships and support service delivery

Responsibilities

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Customer relationship management and satisfaction
• Reporting
• Continual service improvement and innovation

Skills

Customer service

Communication

Project management

ITIL knowledge

SLA conformance

Job description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Description

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role

Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As a Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

Note that this role is PERTH ONLY and cannot be worked remotely full-time due to client requirements but is still a hybrid-working model at present. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What You’ll Do

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organized, and understand service delivery and SLA conformance.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. Project management experience or exposure would be a huge advantage.

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits we’re committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.