Graduate/Associate Experience Consultant-Customer & Experience Transformation

IBM; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

IBM Consulting offers an Associate Program for university hires in Australia. You will join the Product & Experience Practice within Strategy & Transformation, working on AI-powered experiences and human-centered design.

You’ll collaborate with strategists and technologists to deliver measurable business value for clients worldwide. You’ll build personas and service blueprints, develop user journeys, and prototype front-end experiences while leveraging IBM tools and design methods.

Qualifications

• Australian Citizen
• Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights
• Powerful communication and storytelling skills, with an ability to communicate complex situations clearly and simply
• Ability to apply logic to solve ambiguous problems and deliver creative and well-structured solutions
• A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view

Responsibilities

• Design for AI using IBM Enterprise Design Thinking and AI principles
• Familiarise with service design to re-imagine human/agentic workflows
• Develop insights from qualitative user research through observation and interview
• Draw and communicate insights from quantitative research
• Support Change Management and Experience Led Adoption of new technology
• Develop artefacts such as Personas, Service Blueprints, User Journeys
• Facilitate workshops to align stakeholders around new ways of working
• Design front-end user experiences and interactions
• Root methods in Ethical AI
• Support senior strategists in designing operating models for transformation

Skills

Critical thinking

Clear communication

Initiative

Design mindset

Strategic mindset

Team collaboration

Ambiguity tolerance

Curiosity

Willingness to learn

Challenging ideas

Relationship building

Positive attitude

Commitment and care

Education

Degrees in computer science, engineering, arts/design, psychology

Tools

Figma

Figma Make

watsonx orchestrate

IBM Enterprise Design Thinking

Job description

Introduction

In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve.

In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve. We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

You will be joining the Product & Experience Practice which sits within the Strategy & Transformation Service Line in IBM’s Consulting organisation in Australia. The team’s core purpose and capabilities are Business Strategy and Experience Design enabled by AI. We take on the biggest challenges facing businesses today and design the operating models, workflows, new products and services, technical architecture and AI assets to power employee and customer experiences of tomorrow. As an entry level Experience Consultant, you will use human-centered design to solve business challenges through a human lens. We build empathy with the people we are designing new technology for and ensure we are meeting their needs, while delivering measurable business value. You will work alongside a diverse team of strategists and technologists to deliver real solutions for our clients, not just strategies.

The Ideal Candidate Will Bring a Mindset Which

• Thinks critically and can assess AI-generated outputs with sound judgement
• Communicates clearly and can distil insights into simple, well-structured written and spoken ideas
• Takes initiative, is self-starting, and approaches every task as an opportunity to learn
• Brings both a design mindset and a strategic mindset to problem solving
• Works well with others, contributes constructively in team settings, and helps build ideas collaboratively
• Is comfortable working in ambiguity, knows when to ask questions, and knows when to investigate independently
• Is curious, reflective, and open to learning
• Is confident challenging ideas and providing thoughtful pushback when needed
• Builds strong relationships and brings authenticity, interest and enthusiasm to the team
• Approaches challenges with a positive, practical attitude
• Demonstrates commitment, clear communication, care for others, a sense of community, and recognition of shared success

In Your Role You Will Be Responsible For

Design for AI

• Leveraging methods such as IBM Enterprise Design Thinking and IBM Design for AI
• Familiarising yourself with service design principles to re-imagine human / agentic workflows
• Develop insights from qualitive user research through observation and interview
• You will be adept at drawing and communicating insights from quantitative research
• Support Change Management and Experience Led Adoption of new technology
• Developing design artefacts such as Persona, Service Blueprints, User Journeys
• Facilitating and Supporting workshops to align stakeholders around new ways of working
• Designing front-end user experience interactions
• Rooting your methods and values in Ethical AI
• Support senior strategists in designing new operating models for transformation which enable organisations to deliver human-agent workflows

AI for Design

• Leverage AI tools and models to augment/automate research tasks (e.g. using AI to synthesis findings, create report structures)
• Develop your own AI assistants to accelerate your work
• Build high-fidelity and functional prototypes of front-end experiences or agents leveraging IBM’s tools such as Enterprise Advantage, IBM Bob and watsonx orchestrate
• AI-assisted artefact creation, leveraging partner tools such as Figma and Figma Make (e.g. user journey and persona development)
• Rapidly test and iterate designs with prototyping and user testing

The ideal candidate will have work experience or qualifications in the fields of business management, engineering and/or design. You will be deeply curious about artificial intelligence and its evolving impact on the world. You will be a core team member, keen to collaborate with a diverse, cross-functional team from business, technology and design who are aligned around a common goal.

Required Technical And Professional Expertise

• Be an Australian Citizen
• Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights
• Powerful communication and storytelling skills, with an ability to communicate complex situations clearly and simply
• Ability to apply logic to solve ambiguous problems and deliver creative and well-structured solutions
• A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view
• Strong interpersonal skills with ability to collaborate and work effectively in an intense team environment, able to build direct working relationships across all levels of the IBM and client teams
• Degrees in computer science, engineering, arts / design, psychology