Graduate/Associate Experience Consultant-Customer & Experience Transformation

IBM; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

IBM Consulting Australia is seeking a Graduate/Associate Experience Consultant to join the Product & Experience Practice. You will help design for AI, synthesize insights from research, and develop artefacts such as personas and service blueprints.

You will work with cross-functional teams on transformation programs and leverage IBM tools to prototype and test ideas. The role emphasizes curiosity, collaboration, and a mindset that blends design and strategy to deliver measurable business value

Qualifications

• Experience or qualifications in business management, engineering or design.
• Curiosity about artificial intelligence and its impact on work and society.
• Keen to collaborate with business, technology and design colleagues on transformation.

Responsibilities

• Design for AI using IBM design principles and AI-enabled workflows.
• Develop insights from qualitative and quantitative research.
• Facilitate workshops and align stakeholders around new operating models.
• Create artefacts such as personas, service blueprints and user journeys.
• Prototype front-end experiences and AI-assisted artefacts using IBM tools and Figma.

Skills

Critical thinking

Clear communication

Proactive attitude

Design mindset

Team collaboration

Ambiguity tolerance

Curiosity

Willingness to challenge ideas

Education

Business management

Engineering

Design

Tools

Figma

watsonx orchestrate

IBM Enterprise Design Thinking

IBM Design for AI

Persona

Service Blueprints

User Journeys

Figma Make

Job description

Graduate/Associate Experience Consultant-Customer & Experience Transformation

You will be joining the Product & Experience Practice which sits within the Strategy & Transformation Service Line in IBM’s Consulting organisation in Australia. The team’s core purpose and capabilities are Business Strategy and Experience Design enabled by AI. We take on the biggest challenges facing businesses today and design the operating models, workflows, new products and services, technical architecture and AI assets to power employee and customer experiences of tomorrow.

As an entry level Experience Consultant, you will use human-centered design to solve business challenges through a human lens. We build empathy with the people we are designing new technology for and ensure we are meeting their needs, while delivering measurable business value. You will work alongside a diverse team of strategists and technologists to deliver real solutions for our clients, not just strategies.

The ideal candidate will bring a mindset which:

• Thinks critically and can assess AI-generated outputs with sound judgement
• Communicates clearly and can distil insights into simple, well-structured written and spoken ideas
• Takes initiative, is self-starting, and approaches every task as an opportunity to learn
• Brings both a design mindset and a strategic mindset to problem solving
• Works well with others, contributes constructively in team settings, and helps build ideas collaboratively
• Is comfortable working in ambiguity, knows when to ask questions, and knows when to investigate independently
• Is curious, reflective, and open to learning
• Is confident challenging ideas and providing thoughtful pushback when needed
• Builds strong relationships and brings authenticity, interest and enthusiasm to the team
• Approaches challenges with a positive, practical attitude
• Demonstrates commitment, clear communication, care for others, a sense of community, and recognition of shared success

In your role you will be responsible for:

Design for AI

• Leveraging methods such as IBM Enterprise Design Thinking and IBM Design for AI
• Familiarisingyourself with service design principles to re-imagine human / agentic workflows
• Develop insights from qualitive user research through observation and interview
• You will be adept at drawing and communicating insights from quantitative research
• Support Change Management and Experience Led Adoption of new technology
• Developing design artefacts such as Persona, Service Blueprints, User Journeys
• Facilitating and Supporting workshops to align stakeholders around new ways of working
• Designing front-end user experience interactions
• Rooting your methods and values in Ethical AI
• Support senior strategists in designing new operating models for transformation which enableorganisationsto deliver human-agent workflows

AI for Design

• Leverage AI tools and models to augment/automate research tasks (e.g. using AI to synthesis findings, create report structures)
• Develop your own AI assistants to accelerate your work
• Build high-fidelity and functional prototypes of front-end experiences or agents leveraging IBM’s tools such as Enterprise Advantage, IBM Bob and watsonx orchestrate
• AI-assisted artefact creation, leveraging partner tools such as Figma and Figma Make (e.g. user journey and persona development)
• Rapidly test and iterate designs with prototyping and user testing

The ideal candidate will have work experience or qualifications in the fields of business management, engineering and/or design. You will be deeply curious about artificial intelligence and its evolving impact on the world. You will be a core team member, keen to collaborate with a diverse, cross-functional team from business, technology and design who are aligned around a common goal.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.