Graduate Account Coordinator (Data Centres)

Datacom

City of Melbourne

On-site

AUD 55,000 - 75,000

Full time

6 days ago

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Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCal

Ongoing learning and career dev

Job summary

Datacom, a leading IT services company in Australasia, invites graduates to join our Data Centre team as a Graduate Account Coordinator. You’ll work with customers and internal teams to deliver an exceptional experience while building business, commercial, and technology skills.

No prior data centre experience is required; we value curiosity, strong communication, and the ability to juggle multiple priorities.

Qualifications

No prior data centre experience required; curiosity and eagerness to learn.
Graduates from related disciplines welcome.
Strong communication and customer-focused mindset required.

Responsibilities

Coordinate customer requests from initiation to completion.
Monitor shared team inboxes and prioritise enquiries.
Assist with onboarding and offboarding activities.
Support customer portal administration and account maintenance.
Assist with reporting, contract renewals, pricing reviews, and other commercial activities.
Collaborate with Operations, Sales, Customer Success, and Service Delivery teams.
Identify process improvements to enhance customer experience.

Skills

Strong communication

Customer-first mindset

Organisational skills

Time management

Problem-solving

Stakeholder confidence

MS Office proficiency

Education

Business

Commerce

Management

Marketing

Communications

Information Systems

Information Technology

Related discipline

Tools

Outlook

Teams

Excel

Word

Job description

Start your career supporting the technology that keeps businesses running

At Datacom, we connect people and technology to solve challenges, create opportunities, and build stronger communities. With more than 6,200 people across our global offices, we are one of Australasia's largest IT services companies, delivering services across data centres, cloud, software engineering, customer operations, and managed services.

We're looking for a motivated graduate to join our Data Centre team as an Account Coordinator. This is an excellent opportunity to learn how customer relationships, commercial operations, and critical technology services come together behind the scenes.

You’ll work closely with customers and internal teams to help deliver an exceptional customer experience while building valuable business, commercial, and technology skills.

What You’ll Be Doing

As a Graduate Account Coordinator, you’ll help support our customers throughout their journey with Datacom by:

Coordinating customer requests and ensuring they are followed through to completion.

Monitoring shared team inboxes and helping prioritise customer enquiries.
Assisting with customer onboarding and offboarding activities.
Supporting customer portal administration and account maintenance.
Assisting with reporting, contract renewals, pricing reviews, and other commercial activities.
Working with teams across Operations, Sales, Customer Success, and Service Delivery.
Identifying opportunities to improve processes and enhance customer experience.
Supporting compliance, security, and health and safety requirements

What You’ll Bring

You don’t need previous data centre experience. We’re looking for curious graduates who are eager to learn and enjoy working with people.

You might be studying or have recently completed a degree in:

Business
Commerce
Management
Marketing
Communications
Information Systems
Information Technology
Or a related discipline

You’ll be successful if you have:

Strong communication skills, both written and verbal.
A customer-first mindset.
Excellent organisation and time management skills.
The ability to juggle multiple priorities.
Strong problem-solving skills.
Confidence working with a variety of stakeholders.
Good Microsoft Office skills, including Outlook, Teams, Excel, and Word

What you’ll learn

This role offers exposure to:

Customer relationship management

Commercial and contract administration
IT infrastructure and data centre operations
Stakeholder management
Service delivery and operational processes
Enterprise customer support
Professional communication and business acumen

You’ll receive mentoring, structured development opportunities, and hands‑on experience working with some of Australasia’s leading organisations.

Early Careers at Datacom

As part of the Early Careers Programme, you’ll have the added support of our dedicated Early Careers Team. We’ll be part of your journey for the first 12 months of your career. Supporting you through Induction, mentoring, events and regularly offering you extra resources and opportunities to help grow your career and connect you with your wider peer group all while you embed in your new permanent role.

#LI-DNI

Be an Australian or New Zealand Citizen.

Be available to work full-time.

Be able to commence work as soon as possible.

Culture and Benefits

Join a team where you’ll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we’re committed to helping our people thrive both professionally and personally.

We’re passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you’re developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you’ll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here: