24/7 Data Centre Technician

Datacom; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Real-world experience

Exposure to data centre tech

Mentoring

Career pathways

Job summary

Datacom Data Centres in Sydney is seeking a Data Centre Technician to support critical infrastructure for enterprise clients. You’ll gain hands-on experience with servers, networks, cabling, and enterprise technology environments, with training provided.

Based at our AirTrunk Data Centre in Huntingwood Drive, Sydney, you’ll join a 24/7 rotating day and night roster and work with a supportive team to deliver reliable operations and customer service while developing your career in technology

Qualifications

• Strong problem-solving and troubleshooting skills.
• Willingness to learn and ask questions.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and a commitment to quality.

Responsibilities

• Provide first-level technical support for Datacom's Data Centre customers.
• Install and maintain servers, network equipment, telecommunications hardware, and cabling.
• Perform remote hands support activities for customers.
• Monitor systems and alerts, escalate issues as required.
• Support Data Centre operations, asset management, and change activities.
• Assist with incident response and service restoration activities.
• Build positive relationships with customers and internal stakeholders.
• Follow security, safety, and operational procedures.
• Identify opportunities to improve processes and ways of working.

Skills

Problem solving

Willingness to learn

Communication skills

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

Are you interested in technology, infrastructure, and how the internet keeps businesses running?

As a Data Centre Technician, you'll be part of the team responsible for supporting the critical infrastructure that powers some of Australia's leading organisations. You'll gain hands‑on experience working with servers, networks, cabling, telecommunications equipment, and enterprise technology environments while learning from experienced industry professionals.

This is an excellent opportunity for someone looking to start a career in technology infrastructure. No previous Data Centre experience is required. We'll provide the training, support, and development needed to help you succeed.

Based at our AirTrunk Data Centre in Huntingwood Drive, Sydney, you'll work as part of a supportive team delivering 24/7 operational services to our customers through a rotating day and night shift roster.

What You'll Be Doing

Over time, you'll be trained to:

• Provide first-level technical support for Datacom's Data Centre customers.
• Install and maintain servers, network equipment, telecommunications hardware, and cabling.
• Perform "remote hands" support activities on behalf of customers.
• Monitor systems, alerts, and operational processes, escalating issues where required.
• Support Data Centre operations, asset management, and change activities.
• Assist with incident response and service restoration activities.
• Build positive relationships with customers and internal stakeholders.
• Follow security, safety, and operational procedures.
• Identify opportunities to improve processes and ways of working.

What We're Looking For

• A genuine interest in technology and how IT infrastructure works.

• Strong problem-solving and troubleshooting skills.
• A willingness to learn and ask questions.
• Good communication and customer service skills.
• The ability to work both independently and as part of a team.
• Strong attention to detail and a commitment to quality.

What's In It For You?

• Comprehensive training and development.

• Real-world experience supporting enterprise technology environments.
• Exposure to servers, networking, telecommunications, cloud infrastructure, and operational technology.
• Mentoring from experienced technical professionals.
• Clear career pathways across Datacom's wider technology business.
• Opportunities to grow into roles such as:
• Infrastructure Engineer
• Network Engineer
• Systems Engineer
• Cloud Engineer
• Technical Specialist
• Operations Team Lead

Additional Requirements

• This is a permanent full-time position based in Huntingwood Sydney

• Applicants must be Australian Citizens due to security requirements.
• This role includes a rotating roster across day and night shifts.
• The role may occasionally require working at heights of up to 4 metres and handling cabling or equipment installation activities.
• You must be able to work in rotating a 24/7 rotating shift pattern of up to 12 hours on site.

About Us

At Datacom, we combine technology,expertise, and talented people to helporganisationsthrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whetherwe'resupporting governments, enterpriseorganisations, or growing businesses,we'recommitted to creating meaningful outcomes for our customers, communities, and each other.

About the Team

Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people. We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

What You Will Bring

• You will be able to work in rotating a 24/7 rotating shift pattern of up to 12 hours on site.
• Strong communication and interpersonal skills.
• Confidence to work alone and in a small team.
• Able to trouble shoot customer and technical issues
• Able to remain calm under pressure
• Comfortable to work at heights (up to 4m)
• Able to complete repeatable processes in a timely and accurate manner
• Working knowledge of Microsoft application suite
• Previous IT experience is preferred but not required for this role.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.