Governance and Oversight Manager, Incident Management

Perpetual Limited; Sydney; Hybrid; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid work arrangements

Annual wellbeing allowance

Professional development support

Job summary

Perpetual Corporate Trust, a leading fiduciary, custody and digital business in Australia, seeks an Incident Manager to strengthen governance and oversight of outsourcing relationships. You will investigate incidents, oversee remediation, and identify systemic risk while partnering with internal teams and external providers.

The role emphasizes risk, compliance and customer outcomes, with reporting to management and boards.

Qualifications

• Degree in law, business, accounting or economics.
• At least three years in financial services.
• Experience monitoring administrators or registry providers.
• Knowledge of managed investment schemes and regulatory frameworks.

Responsibilities

• Lead incidents, breaches and complaints involving outsourced service providers.
• Investigate operational issues, identify root causes and highlight control weaknesses or emerging risks.
• Review and challenge remediation plans, ensuring actions are delivered effectively and on time.
• Assess service provider performance and risk exposures, including oversight of service level agreements.
• Partner with internal stakeholders and external providers to promote strong risk, compliance and customer outcomes.
• Prepare reporting, analysis and insights for management, committees and boards.
• Drive continuous improvements to incident management processes, governance practices and operational controls.

Skills

Analytical skills

Stakeholder management

Prioritization

Education

Degree in law, business, accounting or economics

Job description

• Lead the oversight of incidents, breaches and complaints
• Work closely with compliance, investment managers, custodians and administrators

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.

About the Role

Join Perpetual Corporate Trust's Governance and Oversight team and help strengthen the management of incidents, breaches and complaints involving outsourced service providers. As Governance and Oversight Incident Manager, you will support an effective outsourcing framework that manages business risk exposure. Your focus will include investigating operational issues, overseeing service provider remediation and identifying control weaknesses and systemic issues.

Key Responsibilities

• Manage incidents, breaches and complaints involving outsourced service providers.
• Investigate operational issues, identify root causes and highlight control weaknesses or emerging risks.
• Review and challenge remediation plans, ensuring actions are delivered effectively and on time.
• Assess service provider performance and risk exposures, including oversight of service level agreements.
• Partner with internal stakeholders and external providers to promote strong risk, compliance and customer outcomes.
• Prepare reporting, analysis and insights for management, committees and boards.
• Drive continuous improvements to incident management processes, governance practices and operational controls

About you

We're interested in hearing from people who have:

• A degree in law, business, accounting or economics
• At least three years of financial services experience, ideally with exposure to managed funds
• Previous experience monitoring administrators or registry providers, or working in a line 1 or line 2 risk and compliance role managing incidents will be highly regarded
• Knowledge of managed investment scheme operations and relevant legal, regulatory, compliance and risk frameworks
• Strong analytical and problem solving skills
• Clear communication, stakeholder management and influencing capabilities
• The ability to manage competing priorities effectively.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• We're committed to supporting hybrid working with our philosophy balancing business client and individual needs with 2 - 3 + days in modern recently renovated office
• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.