Multi-Site Service Lead: Aviation Ops (Gold Coast)

Airservices Australia; Gold Coast City; On-site; AUD 150,000 - 210,000; Full time

Job summary

Airservices Australia is seeking a Service Lead to oversee operational service delivery across the Gold Coast, Ballina and Coffs Harbour Towers. You will lead frontline teams, manage safety and performance, and maintain strong relationships with stakeholders to ensure safe, efficient and resilient aviation services.

The role is based on the Gold Coast with regular travel to Ballina and Coffs Harbour. You will shape team culture, strengthen capability and guide operational priorities while

Qualifications

• Extensive leadership experience in an operational environment.
• Proven ability to lead dispersed teams across locations.
• Strong focus on safety, risk and compliance.
• Excellent stakeholder management and communication skills.
• Financial acumen and resource management in operations.

Responsibilities

• Lead safe, compliant and effective operational service delivery across Gold Coast, Ballina and Coffs Harbour.
• Provide visible leadership to geographically dispersed teams.
• Build engaged, capable and high-performing teams.
• Set clear performance expectations and coach teams.
• Manage operational priorities and adapt to changing demands.
• Monitor safety, risk, compliance and performance metrics.
• Lead introduction of new systems, capabilities and projects while maintaining continuity of service.
• Build strong relationships with employees, peers, customers and stakeholders.
• Oversee WHS outcomes, hazard management and injury management.
• Maintain financial discipline across workforce, overtime and travel.

Skills

Leadership

People management

Safety compliance

Stakeholder engagement

Multi-site leadership

Budget management

Education

Tertiary qualifications in management or relevant field

Experience in regulated industries

Job description

Airservices Australia is seeking a Service Lead to oversee operational service delivery across the Gold Coast, Ballina and Coffs Harbour Towers. You will lead frontline teams, manage safety and performance, and maintain strong relationships with stakeholders to ensure safe, efficient and resilient aviation services.

The role is based on the Gold Coast with regular travel to Ballina and Coffs Harbour. You will shape team culture, strengthen capability and guide operational priorities while