Gold Coast Retail Operations Manager

Cyrus Rugs; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Bonus package for motivated salespeop*

Competitive salary

Career growth opportunities

Job summary

Cyrus Rugs on the Gold Coast is seeking an experienced Operations Manager to oversee day-to-day store and warehouse functions, lead a small team, and drive consistent staff performance and exceptional customer service.

This role focuses on supervising, training, dispatch coordination, reporting, WHS compliance, and maintaining high standards at our Gold Coast main office as part of Australia’s leading rug retailer.

Qualifications

• Minimum 5 years of experience in retail or operations management.
• Strong staff management, training, and leadership skills.
• Strong numerical and administrative skills.
• Intermediate knowledge of Microsoft Excel, MYOB, and Shopify.
• Excellent verbal and written communication.
• Customer service-focused with problem-solving abilities.
• Able to multitask and manage time effectively.
• High attention to detail and accuracy.
• Self-motivated and able to work independently or as part of a team.

Responsibilities

• Supervising, mentoring, and guiding team members.
• Managing staff performance and ensuring adherence to procedures.
• Training new employees and providing ongoing coaching.
• General administrative tasks.
• Greeting customers and assisting with sales.
• Day-to-day store and warehouse operations.
• Coordinating dispatch and distribution of rugs to other stores and customers.
• Communicating with staff and customers to resolve issues.
• Processing and managing reports, stocktakes, and data entry.
• Maintaining WHS standards for a safe work environment.

Skills

Staff management

Leadership

Training

Numerical skills

Administrative skills

Microsoft Excel

MYOB

Shopify

Verbal communication

Written communication

Customer service

Multitasking

Time management

Attention to detail

Independence

Tools

MYOB

Shopify

Microsoft Excel

Job description

Cyrus Rugs on the Gold Coast is seeking an experienced Operations Manager to oversee day-to-day store and warehouse functions, lead a small team, and drive consistent staff performance and exceptional customer service.

This role focuses on supervising, training, dispatch coordination, reporting, WHS compliance, and maintaining high standards at our Gold Coast main office as part of Australia’s leading rug retailer.