Operations Manager

Cyrus Rugs; Gold Coast City; Presencial; AUD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus package for motivated salespeop*

Competitive salary

Career growth opportunities

Descripción de la vacante

Cyrus Rugs on the Gold Coast is seeking an experienced Operations Manager to oversee day-to-day store and warehouse functions, lead a small team, and drive consistent staff performance and exceptional customer service.

This role focuses on supervising, training, dispatch coordination, reporting, WHS compliance, and maintaining high standards at our Gold Coast main office as part of Australia’s leading rug retailer.

Formación

• Minimum 5 years of experience in retail or operations management.
• Strong staff management, training, and leadership skills.
• Strong numerical and administrative skills.
• Intermediate knowledge of Microsoft Excel, MYOB, and Shopify.
• Excellent verbal and written communication.
• Customer service-focused with problem-solving abilities.
• Able to multitask and manage time effectively.
• High attention to detail and accuracy.
• Self-motivated and able to work independently or as part of a team.

Responsabilidades

• Supervising, mentoring, and guiding team members.
• Managing staff performance and ensuring adherence to procedures.
• Training new employees and providing ongoing coaching.
• General administrative tasks.
• Greeting customers and assisting with sales.
• Day-to-day store and warehouse operations.
• Coordinating dispatch and distribution of rugs to other stores and customers.
• Communicating with staff and customers to resolve issues.
• Processing and managing reports, stocktakes, and data entry.
• Maintaining WHS standards for a safe work environment.

Conocimientos

Staff management

Leadership

Training

Numerical skills

Administrative skills

Microsoft Excel

MYOB

Shopify

Verbal communication

Written communication

Customer service

Multitasking

Time management

Attention to detail

Independence

Herramientas

MYOB

Shopify

Microsoft Excel

Descripción del empleo

Join the Cyrus Rugs Team – Operations Manager (Gold Coast)

Bonus Package for Motivated Salespeople!

Cyrus Rugs is a proudly privately owned business with over 38 years of experience in the rug industry. With 23 thriving stores across QLD and NSW, we are one of Australia’s leading rug retailers. We’re currently seeking a motivated and experienced Operations Manager to help oversee the day-to-day operations of our Gold Coast main Office.

Join the Cyrus Rugs Team – Operations Manager (Gold Coast)

Bonus Package for Motivated Salespeople!

Cyrus Rugs is a proudly privately owned business with over 38 years of experience in the rug industry. With 23 thriving stores across QLD and NSW, we are one of Australia’s leading rug retailers. We’re currently seeking a motivated and experienced Operations Manager to help oversee the day-to-day operations of our Gold Coast main Office.

About the Role

As an Operations Manager, you’ll play a key role in supporting daily store functions and managing, training, and supervising a small team to ensure smooth operations, consistent staff performance, and exceptional customer service.

Key Responsibilities (include but are not limited to):

• Supervising, mentoring, and guiding team members
• Managing staff performance and ensuring employees follow company procedures and standards
• Training new employees and providing ongoing support and coaching to existing staff
• General administrative tasks
• Greeting customers and assisting with sales
• Day-to-day store and warehouse operations
• Coordinating dispatch and distribution of rugs to other stores and customers
• Communicating with staff and customers to resolve issues
• Processing and managing reports, stocktakes, and data entryli>
• Maintaining WH&S standards for a safe work environment

What We’re Looking For

• Minimum 5 years of experience in a similar retail or operations management role
• strong staff management, training, and leadership skills
• Strong numerical and administrative skills
• Intermediate knowledge of Microsoft Excel, MYOB, and preferably Shopify
• Excellent verbal and written communication
• Customer service-focused with great problem-solving abilities
• Able to multitask and manage time effectively
• High attention to detail and accuracy
• Self-motivated and capable of working independently or as part of a team

What’s in it for You?

We offer a competitive salary and an excellent opportunity for someone who thrives in a dynamic, customer-facing environment and is looking to grow within a successful retail business.

Ready to Join Us?