Gold Class Premium Hospitality Lead — Guest Experience

EVT Group; Brisbane; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

50% off dining and stays across EVT 호텔

$2 movie tickets + discounts on Gold Q

Seasonal perks at Thredbo

Career growth across hotel & cinema

Job summary

EVT Group is seeking Gold Class - Premium Hospitality Team Members in Brisbane to deliver exceptional guest experiences in a fast-paced cinema environment. You will lead service, coordinate food and beverage, and ensure high standards of presentation and guest care.

Applicants should have strong customer service, team leadership and communication skills, plus an RSA certificate. Food safety certification is a plus, and availability for evenings, weekends and holidays is required.

Qualifications

• Experience in restaurant or premium hospitality with strong service skills.
• Experience leading or supervising teams in a fast-paced environment.
• RSA certificate is required for this role.
• Food Safety Supervisor Certification is desirable but not essential.
• Ability to work evenings, weekends, public holidays and peak periods.

Responsibilities

• Create exceptional Gold Class experiences with warm, polished service.
• Lead from the front during busy periods to keep the team energized.
• Coordinate food and beverage service quickly and accurately.
• Build rapport with guests and respond confidently to requests.
• Coach and motivate team members to maintain high standards.
• Collaborate with kitchen and cinema teams for smooth service.
• Maintain cleanliness, food safety, RSA compliance and WHS.

Skills

Customer service

Team leadership

Communication

Guest engagement

Flexibility

Education

RSA certificate

Food Safety Supervisor Certification (desirable)

Job description

EVT Group is seeking Gold Class - Premium Hospitality Team Members in Brisbane to deliver exceptional guest experiences in a fast-paced cinema environment. You will lead service, coordinate food and beverage, and ensure high standards of presentation and guest care.

Applicants should have strong customer service, team leadership and communication skills, plus an RSA certificate. Food safety certification is a plus, and availability for evenings, weekends and holidays is required.