Global Student Success & Engagement Officer

Utas; Launceston; Hybrid; AUD 92,000 - 100,000; Full time

Benefits offered by this job

26 Weeks paid parental leave

17% superannuation contribution

Health and fitness membership options

Accommodation and car hire discounts

Health insurance and banking offers

Novated leasing

Job summary

The Australian Maritime College (AMC) at the University of Tasmania invites applications for the International Student Support and Engagement Officer. This fixed-term, full-time role based at the AMC Newnham Campus in Launceston focuses on guiding international students, coordinating onboarding, and enhancing campus engagement and belonging.

You'll work with Student Academic Success, Wellbeing, Advising and AMC teams to deliver a welcoming, inclusive student experience, building strong

Qualifications

• Experience providing student support, administration, customer service, or related services in a complex environment.
• Strong interpersonal and communication skills with diverse cultural and linguistic backgrounds.
• Proven ability to build relationships and collaborate with a broad range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Sound judgement and the ability to manage sensitive or confidential matters appropriately.
• Experience coordinating events, programs, or engagement activities.
• Confidence using enterprise systems and maintaining accurate records.
• A commitment to delivering high-quality, student-centred services.
• Experience supporting international students will be highly regarded.

Responsibilities

• Provide a welcoming first point of contact for international students at AMC.
• Support student onboarding, orientation, enrolment processes, and administrative activities.
• Assist students to access academic, wellbeing, advising, and support services across the University.
• Develop positive relationships with students and help create an inclusive and supportive campus environment.
• Coordinate and deliver engagement activities that encourage participation, connection, and belonging.
• Liaise with academic staff, professional teams, and external stakeholders to support student success.
• Maintain accurate records and contribute to reporting and data collection activities.
• Support initiatives that improve student satisfaction, retention, and overall experience.
• Contribute to continuous improvement of student support processes and services while ensuring compliance with University and regulatory requirements.

Skills

Student support

Administration

Customer service

Interpersonal skills

Stakeholder collaboration

Organisational skills

Discretion

Event coordination

Education

Relevant qualifications

Job description

The Australian Maritime College (AMC) at the University of Tasmania invites applications for the International Student Support and Engagement Officer. This fixed-term, full-time role based at the AMC Newnham Campus in Launceston focuses on guiding international students, coordinating onboarding, and enhancing campus engagement and belonging.

You'll work with Student Academic Success, Wellbeing, Advising and AMC teams to deliver a welcoming, inclusive student experience, building strong