Global Service Operations Specialist - Australia

Anker Innovations; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Anker In is seeking a Global Service Operations Specialist for Australia. The role involves shaping global service strategy, coordinating multinational service projects, and enhancing the customer service experience.

You will analyze VOC, support after-sales network rollouts, and provide data-driven insights for decision-making. The position emphasizes collaboration in a multicultural environment and requires a solid technical background with strong communication skills.

Qualifications

• Bachelor's degree or above in science/engineering, marketing, or international trade preferred.
• Strong language skills with fluency in listening, speaking, reading, and writing; working language includes English.
• Solid technical background to analyze product processes and customer feedback; strong data analysis skills.
• Strong learning ability and teamwork; ability to coordinate internal and external resources.
• Strong cross-cultural communication to adapt to multicultural environments.
• Strong customer service mindset and commitment to a tech/service operations career.

Responsibilities

• Shape global service strategy through rotation across business areas and optimize service operations.
• Execute cross-border service projects, including pre-launch testing, feedback collection, and analysis.
• Improve the customer service experience by addressing inquiries and analyzing VOC to close loops on issues.
• Manage the overseas after-sales network by coordinating with agents/distributors and rolling out policies and support.
• Analyze service operations data to provide insights for business and technical decisions.

Skills

Data analysis

Cross-cultural communication

Customer service

Team collaboration

Education

Bachelor's degree or above

Job description

Global Service Operations Specialist - Australia

Your role

Candidates must hold a valid work visa for the country/region where the position is located.You will:

• Shape global service strategy: through deep rotation across business areas, gain familiarity with Anker's full product lifecycle, then help formulate and optimize global service operations strategy to align service processes with business needs and drive continuous service quality improvement.
• Execute cross-border service projects: participate in the execution and monitoring of multinational service projects, including pre-launch testing coordination, feedback collection, and analysis, to ensure smooth delivery and expected outcomes.
• Optimize the customer service experience: directly engage in international customer service, address customer inquiries, and record and analyze the voice of the customer (VOC), with a focus on closing the loop on technical issues to continuously improve product technology and service and raise customer satisfaction.
• Manage the overseas after-sales network: help manage the global after-sales network, maintain close communication with overseas agents and distributors, and drive the effective rollout of after-sales policies, technical support, and standard processes across the globe in a multicultural environment.
• Analyze service operations data: use data analysis tools to conduct in-depth analysis of service operations data and provide data support for business and technical decision-making.

Your role

Candidates must hold a valid work visa for the country/region where the position is located.You will:

• Shape global service strategy: through deep rotation across business areas, gain familiarity with Anker's full product lifecycle, then help formulate and optimize global service operations strategy to align service processes with business needs and drive continuous service quality improvement.
• Execute cross-border service projects: participate in the execution and monitoring of multinational service projects, including pre-launch testing coordination, feedback collection, and analysis, to ensure smooth delivery and expected outcomes.
• Optimize the customer service experience: directly engage in international customer service, address customer inquiries, and record and analyze the voice of the customer (VOC), with a focus on closing the loop on technical issues to continuously improve product technology and service and raise customer satisfaction.
• Manage the overseas after-sales network: help manage the global after-sales network, maintain close communication with overseas agents and distributors, and drive the effective rollout of after-sales policies, technical support, and standard processes across the globe in a multicultural environment.
• Analyze service operations data: use data analysis tools to conduct in-depth analysis of service operations data and provide data support for business and technical decision-making.

What do we expect

1. Class of 2027, bachelor's degree or above; majors in science and engineering (electronics, mechanical engineering, automation, computer science, etc.), marketing, international trade, and related fields are preferred.2. Strong language skills with fluency in listening, speaking, reading, and writing; English or one of the following languages can serve as a working language: German, Spanish, French, Italian, Arabic, and others.3. A solid technical background or foundation in science and engineering, with the ability to understand and analyze product technical processes and customer feedback, and strong data analysis skills.4. Strong learning ability and team collaboration, with the capacity to quickly acquire new knowledge, effectively coordinate internal and external resources, and resolve complex technical and business issues.5. Strong cross-cultural communication skills, with the ability to understand, respect, and adapt to cultural differences across countries and regions and to collaborate effectively in a multicultural environment.6. A strong sense of customer service and a commitment to building a career in technology and service operations.

What do we expect

1. Class of 2027, bachelor's degree or above; majors in science and engineering (electronics, mechanical engineering, automation, computer science, etc.), marketing, international trade, and related fields are preferred.2. Strong language skills with fluency in listening, speaking, reading, and writing; English or one of the following languages can serve as a working language: German, Spanish, French, Italian, Arabic, and others.3. A solid technical background or foundation in science and engineering, with the ability to understand and analyze product technical processes and customer feedback, and strong data analysis skills.4. Strong learning ability and team collaboration, with the capacity to quickly acquire new knowledge, effectively coordinate internal and external resources, and resolve complex technical and business issues.5. Strong cross-cultural communication skills, with the ability to understand, respect, and adapt to cultural differences across countries and regions and to collaborate effectively in a multicultural environment.6. A strong sense of customer service and a commitment to building a career in technology and service operations.