Global Server Deployment Engineer

Webhosting; City of Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Megaport in Brisbane is seeking a hands-on DIOPS Deployment Engineer responsible for provisioning and delivering servers to customers, ensuring each system is configured correctly, tested, and handed over within the agreed delivery window.

In this execution-focused role you will work with data center teams, follow runbooks, keep delivery records accurate, and proactively flag risks to the Regional Manager to safeguard timelines.

Responsibilities

• Provision and deliver servers to customers within the delivery timeframes agreed at the point of sale.
• Execute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup.
• Run pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard.
• Coordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps.
• Prioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead.
• Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window.
• Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies).
• Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.
• Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries.
• Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times.
• Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.
• Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered.
• Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks.
• Maintain accurate asset and configuration information for every server delivered.

Job description

Megaport in Brisbane is seeking a hands-on DIOPS Deployment Engineer responsible for provisioning and delivering servers to customers, ensuring each system is configured correctly, tested, and handed over within the agreed delivery window.

In this execution-focused role you will work with data center teams, follow runbooks, keep delivery records accurate, and proactively flag risks to the Regional Manager to safeguard timelines.