Global Professional Services Subcontracting Lead

CrowdStrike Holdings, Inc.; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Market leader compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development opportunities

Employee networks and community groups

Vibrant office culture

Great Place to Work Certified

Job summary

CrowdStrike is seeking an experienced partner subcontracting manager to join its Professional Services organization in Sydney. You will lead partner evaluation, onboarding, and enablement, shaping subcontractor delivery and ensuring successful execution of subcontracted Professional Services.

You will manage onboarding, collaborate with regional leaders, oversee performance and financial metrics, and develop new subcontracted services offerings.

Qualifications

• 5+ years in professional services or delivery management.
• Proven track record in partner enablement and program management.
• Experience tracking customer satisfaction and success metrics.
• Strong understanding of cybersecurity services and delivery methodologies.
• Experience in contract management and vendor relations.
• Excellent communication and relationship management skills.
• Experience using AI technologies to improve workflows.

Responsibilities

• Lead partner evaluation and onboarding of subcontracting partners
• Collaborate with regional leaders to prioritize subcontractor onboarding and management
• Develop and drive enablement processes for CrowdStrike subcontracting partners
• Manage legal and IT onboarding requirements for CrowdStrike services subcontracting partners
• Oversee project management standards and delivery methodology for services delivery subcontractors
• Monitor subcontractor performance, capacity, and financial metrics
• Develop new subcontracted services offerings in collaboration with services leadership
• Develop and maintain documentation, including user guides, runbooks, and process workflows to support internal and external stakeholders
• Manage the partner services catalog
• Provide best-in-class delivery support & guidance to our trusted partners
• Provide cross-functional support for selecting and staffing subcontracted engagements
• Optimize subcontractor operations using AI tools

Skills

Partner enablement

Delivery management

Program management

Vendor relations

Contract management

AI tools usage

Education

Bachelor's degree in Business/Computer Science or related field

Job description

CrowdStrike is seeking an experienced partner subcontracting manager to join its Professional Services organization in Sydney. You will lead partner evaluation, onboarding, and enablement, shaping subcontractor delivery and ensuring successful execution of subcontracted Professional Services.

You will manage onboarding, collaborate with regional leaders, oversee performance and financial metrics, and develop new subcontracted services offerings.