Professional Services Subcontractor Manager

CrowdStrike Holdings, Inc.; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Market leader compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development opportunities

Employee networks and community groups

Vibrant office culture

Great Place to Work Certified

Job summary

CrowdStrike is seeking an experienced partner subcontracting manager to join its Professional Services organization in Sydney. You will lead partner evaluation, onboarding, and enablement, shaping subcontractor delivery and ensuring successful execution of subcontracted Professional Services.

You will manage onboarding, collaborate with regional leaders, oversee performance and financial metrics, and develop new subcontracted services offerings.

Qualifications

• 5+ years in professional services or delivery management.
• Proven track record in partner enablement and program management.
• Experience tracking customer satisfaction and success metrics.
• Strong understanding of cybersecurity services and delivery methodologies.
• Experience in contract management and vendor relations.
• Excellent communication and relationship management skills.
• Experience using AI technologies to improve workflows.

Responsibilities

• Lead partner evaluation and onboarding of subcontracting partners
• Collaborate with regional leaders to prioritize subcontractor onboarding and management
• Develop and drive enablement processes for CrowdStrike subcontracting partners
• Manage legal and IT onboarding requirements for CrowdStrike services subcontracting partners
• Oversee project management standards and delivery methodology for services delivery subcontractors
• Monitor subcontractor performance, capacity, and financial metrics
• Develop new subcontracted services offerings in collaboration with services leadership
• Develop and maintain documentation, including user guides, runbooks, and process workflows to support internal and external stakeholders
• Manage the partner services catalog
• Provide best-in-class delivery support & guidance to our trusted partners
• Provide cross-functional support for selecting and staffing subcontracted engagements
• Optimize subcontractor operations using AI tools

Skills

Partner enablement

Delivery management

Program management

Vendor relations

Contract management

AI tools usage

Education

Bachelor's degree in Business/Computer Science or related field

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

• We are seeking an experienced partner subcontracting manager to join CrowdStrike's Professional Services organization. This role will be responsible for managing our Professional Services subcontractor relationships, enabling service delivery capabilities, and ensuring successful execution of subcontracted Professional Services.

What You’ll Do:

• Lead partner evaluation and onboarding of subcontracting partners
• Collaborate with regional leaders to prioritize subcontractor onboarding and management
• Develop and drive enablement processes for CrowdStrike subcontracting partners
• Manage legal and IT onboarding requirements for CrowdStrike services subcontracting partners
• Oversee project management standards and delivery methodology for services delivery subcontractors
• Monitor subcontractor performance, capacity, and financial metrics
• Develop new subcontracted services offerings in collaboration with services leadership
• Develop and maintain documentation, including user guides, runbooks, and process workflows to support internal and external stakeholders
• Manage the partner services catalog
• Provide best-in-class delivery support & guidance to our trusted partners
• Provide cross-functional support for selecting and staffing subcontracted engagements
• Optimize subcontractor operations using AI tools

What You’ll Need:

• 5+ years of experience in professional services, delivery management, partner management, or similar role
• Bachelor's degree in Business, Computer Science, or related field
• Proven track record in partner enablement and program management
• Experience tracking customer satisfaction and other success metrics of engagement delivery
• Strong understanding of cybersecurity services and delivery methodologies
• Experience in contract management and vendor relations
• Excellence in project and program management
• Strong business acumen and financial analysis capabilities
• Outstanding communication and relationship management skills
• Ability to develop and maintain complex partner relationships
• Experience with contract negotiation and vendor management
• Strong problem-solving and analytical skills
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.

We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses.

Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.