Global Payroll Ops Lead — Service Management

EY; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness incentive

8 weeks flex leave per year

26 weeks gender‑neutral paid parental/

Job summary

EY is seeking a Senior to join the Global Payroll Operate Service Management Office in Sydney. You will support multi‑country payroll engagements, coordinating client requests, tracking actions, and preparing reports while engaging EY country teams and global support functions.

Ideal candidates have 3–5 years in payroll/operations, strong organisational and communication skills, and experience with payroll technology and governance.

Qualifications

• Around three to five years of experience in payroll, operations, service delivery or similar.
• Strong organisational skills and ability to manage multiple deadlines.
• Excellent written and verbal communication with internal teams and clients.
• Comfort with data, trackers, reports and dashboards using Microsoft Office.

Responsibilities

• Support day‑to‑day service management of multi‑country payroll engagements.
• Prepare meeting materials, reports, dashboards and action logs.
• Track risks, issues and escalations, and coordinate with countries and teams.
• Maintain service management trackers and governance records.
• Support scope, billing and contract administration activities.
• Manage payroll engagement financials in line with budgets.
• Promote consistent use of Service Management Office processes and tools.
• Build relationships with clients and contribute to service quality improvements.

Skills

Payroll operations

Global payroll

Governance

Client service

Data analysis

MS Office

Education

Bachelor's degree in Business or Finance

Tools

EY Payroll Command Centre

DigiPay

Interact Payroll

Job description

EY is seeking a Senior to join the Global Payroll Operate Service Management Office in Sydney. You will support multi‑country payroll engagements, coordinating client requests, tracking actions, and preparing reports while engaging EY country teams and global support functions.

Ideal candidates have 3–5 years in payroll/operations, strong organisational and communication skills, and experience with payroll technology and governance.