Global Fleet Support Manager For Key Accounts

Crown Equipment Pty Ltd - Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing platform

Private health insurance

Inclusive workplace

Employee assistance

Job summary

Crown Equipment is seeking a proactive National & International Account Fleet Support Manager to lead strategic fleet support for national and international accounts, ensuring service commitments, performance and customer outcomes are achieved and exceeded.

You will lead the Fleet Support Team, coach staff, identify growth opportunities, and collaborate across regions to deliver value and drive revenue from Crown's products and services portfolio across Australia and beyond.

Qualifications

• Experience managing service teams and key accounts in a B2B environment.
• Strong leadership and people development capabilities.
• Excellent verbal and written communication and negotiation skills.
• Confident with data analysis and fleet/maintenance metrics.
• Ability to work under pressure and manage multiple deadlines.

Responsibilities

• Manage KPIs and service outcomes for national and international accounts.
• Be primary contact for aftermarket issues across channels.
• Lead Fleet Support Team activities and allocate resources.
• Analyze fleet data, cost-per-hour, utilization and maintenance trends.
• Conduct Fleet Business Reviews and prepare executive summaries and strategic recommendations.
• Collaborate with Marketing, Aftermarket, Service and Parts to develop value-added programs.

Skills

People leadership

Communication skills

Negotiation

Technical proficiency

Time management

Job description

About The Role

We are seeking a proactive National & International Account Fleet Support Manager to manage strategic customer relationships at both corporate and site levels by ensuring service commitments, performance expectations, and customer outcomes are consistently achieved and, where possible, exceeded.

About The Role

We are seeking a proactive National & International Account Fleet Support Manager to manage strategic customer relationships at both corporate and site levels by ensuring service commitments, performance expectations, and customer outcomes are consistently achieved and, where possible, exceeded.

This role is responsible for the leadership, coaching, development, and performance of the Fleet Support Team as well as identifying growth opportunities, establishing and strengthening customer relationships, and driving revenue across Crown's products and services portfolio.

Responsibilities & Duties

• Manage key performance metrics and service outcomes for assigned National & International Accounts to determine monthly, quarterly, and yearly performance.
• Establish and maintain a relationship with all customers as the primary contact for all aftermarket support issues via all communication channels (in-person visits, email, phone).
• Lead and coordinate the Fleet Support Team activities across assigned accounts, ensuring resources are effectively deployed to meeting customer expectations and business objectives
• Technically analyse fleet operating data, cost-per-hour metrics, asset utilisation, and maintenance trends to identify improvement opportunities and propose fleet management solutions
• Conduct regular Fleet Business Reviews, operational assessments, and strategic planning sessions with customers. As well as prepare executive summaries, performance reports, and strategic recommendations for local, regional, and global management.
• Collaborate with other regional management, including Marketing, Aftermarket, Service and Parts, to develop customer-focused value-added service support programs and communication tools that position the Company as the preferred supplier

Skills & Experience

• Service industry experience
• Demonstrative people management and leadership skills
• High communication, negotiation and organisation skills
• Advanced computer skills for changing technologies
• Ability to work under pressure, multitask, and meet multiple deadlines

Benefits

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well‑respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back‑up and leading‑edge technology.