Enterprise Onboarding Engineer – Sydney

WebHosting; Sydney; On-site; AUD 110,000 - 125,000; Full time

Job summary

Sectigo is seeking an Enterprise Onboarding Engineer to join our global team in Australia. The role focuses on working with customers from proof-of-concept to production, translating product capabilities into business outcomes and ensuring a smooth onboarding experience.

You will manage multiple customer accounts, liaise with internal stakeholders, and drive completion of onboarding tasks in our ticketing system.

Responsibilities

• Provide production and/or proof-of-concept onboarding services to customers and prospects, assisting with the implementation of the Sectigo product portfolio.
• Provide subject matter expertise related to the Sectigo product portfolio during post-sales engagement with customers.
• Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system.
• Demonstrate strong personal organization and management skills by juggling priorities, meeting deadlines, and setting expectations both externally and internally.
• Work in a fast-paced environment with minimal supervision.
• Actively contribute to building and improving the Onboarding Readiness Program, including internal process improvement initiatives, updating and maintaining the knowledge base and other documentation, and expanding working knowledge of current and future products.
• Actively participate as a key team member to ensure both individual and shared goals are achieved.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Job description

Job Description

We are looking for a talented Enterprise Onboarding Engineer to join our growing global team at Sectigo.

The Enterprise Onboarding Engineer is a highly skilled professional who will be responsible for working directly with customers by providing expertise in the Sectigo product portfolio. This individual will assist customers from the proof-of-concept to production stages, will understand their technical needs, and will translate how our platform offerings enhance their business needs and demands.

This individual will manage a set of customer accounts at one time and will serve as the liaison between various internal and external stakeholders at Sectigo. The success factors of this individual are based on seamless experiences with customers during the implementation and onboarding process while navigating the resolution of technical issues as they arise.

This is a full-time individual contributor role, reporting to our Senior Director, Enterprise Onboarding & PKI, based in Australia

The targeted compensation package for this role is between AUD 110,000 and AUD 125,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Here are the core functions, responsibilities, and expectations for this role:

• Provide production and/or proof-of-concept onboarding services to customers and prospects, assisting with the implementation of the Sectigo product portfolio.
• Provide subject matter expertise related to the Sectigo product portfolio during post-sales engagement with customers.
• Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system.
• Demonstrate strong personal organization and management skills by juggling priorities, meeting deadlines, and setting expectations both externally and internally.
• Work in a fast-paced environment with minimal supervision.
• Actively contribute to building and improving the Onboarding Readiness Program, including internal process improvement initiatives, updating and maintaining the knowledge base and other documentation, and expanding working knowledge of current and future products.
• Actively participate as a key team member to ensure both individual and shared goals are achieved.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.