Customer Support Specialist

Teamviewer Gmbh; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Onsite onboarding

Public transport offices

Team events

Open door policy

Work From Abroad

Job summary

TeamViewer is seeking a Level 1 Customer Support Specialist in Adelaide, Australia, to be the first point of contact for customers in a fast-paced SaaS environment. You will troubleshoot basic issues, guide customers to effective solutions, and collaborate with Level 2 Support, Sales and Retention teams to maintain high service standards.

This role offers onsite onboarding in Adelaide, a public transport friendly office, and regular team events.

Qualifications

• 2+ years in a customer-facing role with phone and email support.
• Native-level English with strong written and verbal skills.
• Experience with Windows, Mac OS X, Linux, iOS or Android or multiple OSes.

Responsibilities

• Provide technical and accounting support via phone, chat, and tickets.
• Identify customer needs and offer solutions to improve efficiency.
• Troubleshoot basic technical issues using diagnostic tools and available resources.
• Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes.
• Escalate complex cases to Level 2 Support following defined processes.
• Collaborate with Level 2 Support, Sales and Retention teams.
• Follow established processes, SLAs, and communication standards.
• Contribute to internal documentation and knowledge articles.

Skills

Customer support

English fluency

Technical troubleshooting

Communication

Multitasking

Tools

Diagnostic tools

Job description

Join a global team shaping the future of connectivity, with opportunities tailored to the APAC market.

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.

This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.

Provide technical and accounting support via phone, chat, and ticketing system

Identify customer needs and offer tailored solutions to improve business efficiency

Troubleshoot basic technical issues using diagnostic tools and available resources

Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes

Escalate complex cases to Level 2 Support following defined processes

Communicate clearly and professionally with customers across all channels

Follow established processes, SLAs, and communication standards

Contribute to internal documentation and knowledge articles when needed

Collaborate closely with teammates, Level 2 Support, Sales and Retention team

Requirements

2+ years of experience working in a customer facing role, providing support over the phone and by email

Native-level fluency in English, with strong written and verbal communication skills

Knowledge of operating systems and experience with at least two of the following: Windows®, Mac OS X®, Linux®, iOS®, Android®

Ability to explain technical concepts to customers with varying technical backgrounds

Strong analytical and problem-solving mindset

Ability to multitask and work in a fast-paced support environment

Ability to learn quickly and adapt to new or updated software and processes

What we offer

Onsite Onboarding in our Adelaide office for an optimal start

Public transport friendly offices

Regular Team events and company-wide celebrations

Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

Work From Abroad Program allowing up to 40 days of work outside your contracting country

We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Department

Customer Support

Locations

Employment type

Full-time

Type of Job

Non Student