Global Customer Success Strategist | AI-Driven SaaS + ESOP

Insider One; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

ESOP

Spotify access

LinkedIn Learning

MasterClass

CloudGuru access

Referral bonuses

Volunteer opportunities

Year-round team events

Job summary

Insider One, a global marketing and customer engagement platform, seeks an Account Strategist to be the face of the company to clients. You will bridge client needs with our technology, helping them adopt features and realize value.

Work with engineers and product teams to provide tech support, develop account plans, and share market insights. You’ll help clients meet objectives, manage escalations, and nurture trusted partnerships.

Qualifications

• Bachelor’s degree or equivalent in Business/Marketing/Engineering or related field.
• Experience in digital marketing in customer-facing roles.
• Ability to build relationships with executive-level stakeholders.
• Strong communication skills and active listening.
• Self-motivation and tech-savviness to improve client relations.
• Care for clients and ability to make them feel at home with products and support.
• Excellent project and time management with attention to detail.
• Interest in testing, measuring, and improving outreach effectiveness.
• Comfort with fast-paced startup environments.
• Solid understanding of basic web concepts and digital marketing.

Responsibilities

• Be the face of Insider One to clients, acting as bridge between client needs and technology.
• Help clients understand which features match goals and how to adopt them.
• Ensure clients maximize use of technology and monitor adoption.
• Collaborate with engineers and product specialists to provide tech support when needed.
• Develop and maintain key account plans to boost value for clients.
• Provide feedback on market trends and unmet needs to improve partnerships.
• Establish trusted adviser relationships to ensure client satisfaction.
• Plan strategies to meet client objectives and resolve escalations.
• Contribute product ideas to shape the roadmap.

Skills

Digital marketing

Relationship building

Communication (oral & written)

Self-motivated tech enthusiast

Care for clients

Project & time management

Outreach testing & measurement

Startup environment adaptability

Web concepts knowledge

Education

University degree

Job description

Insider One, a global marketing and customer engagement platform, seeks an Account Strategist to be the face of the company to clients. You will bridge client needs with our technology, helping them adopt features and realize value.

Work with engineers and product teams to provide tech support, develop account plans, and share market insights. You’ll help clients meet objectives, manage escalations, and nurture trusted partnerships.